Business ProfileforCollege Hunks Hauling Junk and Moving

I called on September 15, 2023 to see if stacking a washer and dryer was something your company can do. I told the woman that I have the kit and the tools. She assured me that yes, College Hunks could definitely do that for me. She asked how many guys I would need, I said two. Then she told me that you have a two-hour minimum and it would be $185 plus a $75 travel fee (which I absolutely don't understand, but okay). I said, "So, $260?" She paused and then said "Yes." I agreed. I knew I did not have two hours' worth of work, and $260 seemed pretty steep, but I needed the washer/dryer stacked. The two young men arrived on time on September 16th, and were professional and helpful. They were, however, not qualified to stack the washer and dryer in a safe manner as the scheduler had promised. This is really not the type of job they do--which is why I specifically asked before making the appointment. They stacked them but did not attach them to each other in any way. One hard spin cycle would have sent my dryer tumbling to the floor. I was shocked when they told me (after the work was as done as they could do) the bill came to $465! I did pay the bill because I didn't feel it was the young men's responsibility to justify what was certainly a corporate issue.The College Hunks website says:"Making the right choice comes from making an informed decision. We pride ourselves on offering free, completely transparent estimates on all services before we get started." This was absolutely untrue in my case. I would never have made the appointment had I known how exorbitant the fee would be.I responded to the "How did we do?" survey and called the company twice with this complaint. The corporate office simply passes the complaint on to the franchise, which so far, has not responded to me in any way.I would like a refund of $205, which is the difference between the price I was quoted on the phone when making the appointment and the price I was charged.