Business ProfileforRestoration 1 of Spokane

I had a fire at a rental property (tenant left a stove on) and had insurance to cover the loss. ***** (salesmen at restoration one) assured me that R1 was familiar with this type of work, and would ONLY do work that the insurance company would cover (Farmers). (so I would be out my deductible and nothing else)That is NOT what happened. ******* deemed the work R1 did as unnecessary, unreasonable, and they did not cover it. I was "out of pocket" over $30,000 because of the work that R1 did.I would NOT recommend this company. They promised me over and over to only do work covered by insurance, and then when I said hey, you promised me to not charge me more then my deductible, *************************** (owner of this franchise) said "read the fine print." (I stupidly signed the contract with out reading it, like I'm guessing many people do). (and before ***** responds to this review by saying, "insurance companies underpay all the time" Farmers and I ALSO got the official opinion of an independent 3rd party who also deemed the work as unnecessary and unreasonable)In the fine print I was screwed. I made a $30,000+ mistake hiring this company imo. I ate the loss at great stress, headache, and drama in my life.Hiring this company is literally the greatest regret of my life. There's MANY restoration companies out there, I can't stress enough how much I recommend hiring literally anyone else.

Dear ********************,
We sincerely apologize for the distress and inconvenience you experienced. At Restoration One, we strive to provide transparent and reliable service to all our clients. We would like to address some of the concerns raised in your review:
Contractual Clarity: We take great care to clearly outline the terms of our service agreements in every contract. We do not promise that customers will only pay their deductible. Our contracts explicitly state that the scope of work and costs may exceed the deductible depending on the situation.
Insurance Decisions: We do not make decisions on behalf of insurance companies regarding what they will or will not cover. Our role is to perform the necessary restoration work, and the insurance companies determine coverage based on their policies.
Insurance Claims: It is a fact that insurance companies sometimes choose not to pay claims based on their policy interpretations. We have a strong track record of challenging these decisions and have successfully sued insurance companies, resulting in settlements or wins in our favor.
Attempt to Advocate for You: We made efforts to challenge your insurance company on your behalf to ensure you received fair coverage. However, you expressed confidence in your insurance companys assessment and chose to adhere to their coverage decisions.
Industry Resources: To support our clients in such situations, we often refer them to public adjusters and attorneys who specialize in handling disputes with insurance companies. In your case, we recommended a public adjuster to assist you, underscoring our commitment to resolving any issues transparently and effectively.
We regret that your experience with us did not meet your expectations and led to such significant stress and financial burden. We genuinely strive to assist our clients through challenging times and deeply regret that this was not reflected in your case.
Thank you for your feedback. We will continue to improve our processes and communication to better serve our clients in the future.
Sincerely,
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