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ComplaintsforRestoration 1 of Spokane
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Details in attachmentBusiness response
01/30/2024
We have dealt with this same complaint at a State level. The ** State Attorney General has seen this same complaint, we answered this complaint and it was found that there was no wrongdoing. We also shared the emails and legal documents with the BBB as proof to this matterCustomer response
02/04/2024
Complaint: 21206556
I am rejecting this response because: nothing was resolved, no billing was received or resolved. I have reached out to the ** state attorneys office and they have said you never responded to them. I called that office twice last week. There was not even an attempt to resolve this.
Sincerely,
*********************************Business response
02/13/2024
****************** and Restoration 1 have both received the attached email from the State Attorney General showing their closing the complaint. We have tried to work with ****************** since the beginning of this. She has a balance due of $20,000 for work performed and she is not wanting to pay it. I understand that, but she needs to take this fight to her insurance company. They are the ones leaving her to pay an outstanding bill and not following the policy that she bought. We have a lawsuit filed in this case and will not devulge more information than that at this time. ****************** needs to pay her bill and take her insurance company to task. They are very wrong in this case.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.