Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Jackson Hewitt Tax Service has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforJackson Hewitt Tax Service

    Tax Return Preparation

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Jackson Hewitt Tax Service provides tax preparation services.

    Business Details

    Location of This Business
    1510 N Argonne Ste B, Spokane Vly, WA 99212
    BBB File Opened:
    5/10/2022

    Industry Tip

    BBB Tip: How to choose a tax preparer in the U.S.

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/15/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I went online to find a tax preparer. I looked at Jackson Hewitt Tax Services. They advertised Pay no more than $179 so I made an appointment with *********************** at their kiosk at ******* (*******************). My $179 maximum charge Code number was ***** with confirmation code number ********************* my meeting with ****** on 3-22-22, she confirmed my $179 maximum code. After looking at my tax documents she said she wasnt sure how to handle a portion of my tax documents so she would give them to her boss (***************************). After about a week, I went back up to the ******* to finalize my tax return. ****** and I went over my return and after we contacted ******* for a deduction that she missed I okayed the return. They then told me that their charges to me were $367. I told them that I should only be charged $179 per their advertisement. They said that their managers werent accepting that offer. After questioning how they are able to do that, I ended up paying the $367 to get my return done.I later sent Jackson Hewitt an email on 4-5-22 asking for the $188 over charge back. I havent received a response as of today (4-15-22).I would like to get the over charge back and report them for misleading advertising. Is there a government agency that handles this type of complaint?Thank you for your time.*****************************
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jila L

    1 star

    02/23/2024

    I had filed and got the early advances and once everything was filed I was told I would pay 922 dollars with the advance fees and paying the amount back and I would receive **** back well I only got ********************************************************************************************************* there is nothing they can do , but hope I come back and file next year ! They took **** out that is just insane and I have it on my paper what they promised I would only pay! Biggest rip off ever and never will I ever file threw them again

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.