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Complaint Details
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Initial Complaint
09/22/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
The company assured me they had installed the system and was no problem, I paid 870.00 to have the rv towed to the shop, then the service manager started to lie to me about status, I drove 4 hours to Spokane Washington and then the manager didn’t want to show me my rv because he didn’t do anything but lie to me about the situation , this is after a month of nothing but the run around and excuses, I rent the rv out and am losing 150.00 a day over a bunch of lame excusesBusiness response
09/23/2021
Found exhaust manifold bolts are old and rusted. Vehicle is a 1996. Bolts break due to age of vehicle. Necessary to drill and tap. Had to order special tool to access broken bolts due to confined area to work in. Extensive amount of time. Plus we had one technician out due to Covid protocol, another technician out due to a personal unexpected surgery. This put a strain on our schedule. Mr. *****'s coach will be completed by Friday, September 24. We apologize for not meeting the customer's expectations for completion time.Customer response
09/27/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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Contact Information
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.