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Complaint Details
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Initial Complaint
03/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my **** F150 Truck to this business to have an oil change preformed as well as a diagnostic done as to indicate why a beeping alarm was triggering and would not stop. After working on the oil change a work crew member came and talked to me in the waiting room and told me the dash would need to be removed to change a bulb in order to diagnose the alarm problem. $250 Later for an oil change, the truck still alarming with no explanation why, and half of my dash now completly unregistering and not working at all I have been charged two and a half times my normal oil change, the dash of my vehicle broken or reassembled incorrectly by this company and no explanation of the alarm nor was a bulb replaced which is why they took apart my dash to begin with. I am beyond frustrated and was completely taken advantage of. When I questioned the situation they seemed angry and still did not give me a clear explanation of why I was being charged so much nor did they fix the problem but in fact cause another bigger issue with my vehicle. I will now have to pay even more money to another business to fix the electrical problem this company caused to my truck.Business response
04/05/2023
********. We apologize for our poor communication and performance during your last visit. Our goal is always to help out the best we can and provide great value and service to our guests and we missed the **** on this one. We came together as a team to review the situation and realized that a key misunderstanding between the tech and service advisor, as well as a poor job of asking the correct questions turned into a unacceptable visit for you. For that, again, we apologize and are making sure we do better and continue to learn and grow. We reached out and left a voicemail for you. Our goal was to apologize, explain our misunderstanding, and offer you a full refund for the trouble. I will try to send an e-mail as well to see if that *** be more convenient for you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.