Business ProfileforSouth Hill Pediatric Dentistry

August 2nd 2022, I received a call from a collection agency. The woman stated that I had been turned over to collections due to an unpaid **** from South Hill Pediatric Dentistry dating back to 2019 in the amount of $833.05. The **** was for both my daughters who were both covered by two different insurance companies, in the past we have never had to pay anything out of pocket for their dental. Both insurances always covered the entire ****. Last I spoke to South Hill Pediatric Dentistry, I was told that the secondary insurance didn't cover any of the **** and they were resubmitting the **** to them. They told me not to worry about it. Unfortunately, in 2017 my daughters were involved in a school shooting, after 2019 school year was over, we moved and relocated to get them closer to family for support. I did have our mail forwarded and I have had the same phone number since I was 17 years old. Never once did I receive notification by phone or mail that the amount was now due. The first-time hearing about this **** that was due was August 2nd when the collection agency called me. On August 3rd I called and paid the balance. I received an itemized statement from the collection agency a few days earlier that shows our secondary insurance never did pay. There is no way for me to go back that far and determine what should be paid, my husband company constantly sells out to other companies and our insurance always changes. This is the duty of the provider. They take copies of the patient's insurance and it's their responsibility to **** insurance. It is my responsibility to pay anything insurance DOES NOT COVER. The provider failed to **** our secondary insurance correctly resulting in a balance due. Also violating HIPPA by submitting an itemized statement of my two daughters visits to an authorized third party. The provider failed to contact me and follow up with communication on expecting a balance due before submitting my information to a collection agency.