Business ProfileforWashington State University

To whom it may concern,I purchased a year's access to the ***** module on 7/6/22 with Washington State University and worked with the module on a regular basis. This payment allowed me access to 5 assessments within that period, as long as I wasn't inactive for longer than 6 months.At no point was I inactive for longer than a few weeks, and I only took 3 assessments. My last assessment was 3/8/23, well within the one year period. However, because I did not take an "assessment" within a period of 6 months, a second access fee was charged to me.There is nowhere on their website that states that one must take assessments within 6 months of each other. I was locked out of my module after 6 months of taking my second assessment, even though I was still active in the module. At this point I emailed the university and asked them why I couldn't log in.They replied with no explanation and told me to access the first time log in for new users. I did this, and incurred a new charge. They did not tell me that there would be another charge. Nowhere on their website is this stated. They cannot charge for something that is undisclosed. Moreover, their charge is discrepant with the information on their website.I have provided all of the pages on their website that are pertinent to the ***** module and I can also provide my email conversations if necessary.Thank you!