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Complaint Details
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Initial Complaint
11/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
11/15/2023. Paid the company $230 when they have not performed service. They have fraudulently said they did work that they did not do. They are scamming people, and giving out false information about services and prices. I have video footage of the plumber stating it was a no charge but yet we were charged. The company is stating that they dont do grease traps but yet their employee opened our grease trap, and said we were therefore charged for opening our grease trap. I asked them why they even touched it if they didnt do that kind of service, and then they said we were paying for their knowledge, but yet their knowledge was that they couldnt provide the service and suggested another company to come out and do what we needed them to do. The lady on the phone was not pleasant and got attitude with me after asking all these questions. Theyre just trying to get money out or people for coming out and looking at the job although when the appointment was scheduled they said it was a free estimate. They said they fixed the drain and unclogged it but here in this photo after they left it was not clear and draining.Business response
12/13/2023
This customer has been refunded.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.