Customer ReviewsforSERVPRO of Northwest Spokane

DO NOT HIRE THIS COMPANY!!!! They are a scam and you will have to hire another company to fix the mess they make after they fix your issues. Where do I start with the laundry list of complaints and issues I experienced. To start my project manager ***** is truly a useless ********* who couldnt even text me back when I had questions and concerns, only reason he replied is because I was all over his managers a** about him. He dispatched a crew to my home without prior permission and blatantly lied to me and his manager about his communication and project issues with my insurance company. Most unprofessional person I have ever worked with. He gave many false timelines and when I confronted him about his times lines of a week long project that turned into almost a 3 week project all he had was ******** excuses and racked my insurance bill through the roof. Upon speaking to the manager **** he tried brushing me off like he didnt care I was unsatisfied with the job they were doing. They also dispatch crews who have no prior knowledge of the job they are showing up to. This required me to walk every crew that came to my house of what the affected areas where, what needed to be demoed, etc. it felt like I had to manage my own project so they didnt take advantage of ripping me off and doing a c*** job. Upon completion they reached out wondering if I had complaints. I documented everything and sent them and email and they didnt even care to reply. Not to mention anyone I have spoken with that has worked with Servpro in the past say they do horrible work and many people had to hire companies out of their own pocket to fix the issues they created. I would never recommend this company if youre thinking about it run the other way.

I am shocked by the way ****** and *********************** the owners of Servpro in Spokane, WA treated me. I was charged over $5,000 for them to dry out my floors/carpet due to leak. During a very cold snap we had single digit temperatures and again another leak in almost the same area. I had a contractor look it over and this time we found out the reason for the leak was due to no insulation under the floor. This is the same area I was charged for from Servpro to dry up previously that was soaked including my new floor and carpets. I used up everything in my savings that was not covered by insurance to fix and replace the first leak. I then reached out to ****** and asked if they removed any insulation in the floor and her response was they didn't charge me for the insulation removal so no they did not remove any. When I emailed her again she then finally sent me documentation with proof stating they in fact did remove the insulation. I received a call from *********************** the owner who stated it was my fault and my fault only. I asked him about the removal and if it's there practice when removing insulation to at least tell the customer so that they are aware that we must put it back? His response was you should have been smart enough to know this, I have literally never been treated like this from a company in my life . This company removed insulation that was under my house without my consent or knowledge, resulting in thousands of dollar in unnecessary repairs.