ComplaintsforAcme TV and Home & Office Inc

• Initial Complaint

  06/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  the Tin Roof Showroom and ************* ****************************************************************** I was a loyal customer until my recent purchase. ******** sold me a motion sofa and MATCHING motion chair in the amount $9,608.02..Sales date 05/27/21, 16 weeks ETA-estimated time arrival, delivery 12/17/21 (10 days shy of 7 months), 02/14/22 initial contact to The Tin Roof regarding a problem with dark spots over the entire chair (ONLY 7 weeks & 3 days, having in my home)..SEE 1 of several photos I shared with the Tin Roof taken ONLY 7 weeks having the chair in my home!.The Tin Roof NEVER offered a warranty on the furniture I bought. The Tin Roof NEVER DISCLOSED that the type of leather on this sofa and chair would TRANSFER DARK SPOTS from whatever clothing a person was wearing onto the furniture. The Tin Roof NEVER suggested to me I would need to sit on a throw when sitting on this expensive leather furniture or I would NEED to use a special leather cleaner to remove dark spots from the furniture. I requested to return with a full refund. The *** Roof representative mentioned reselect. But, the Tin Roof would NOT stand behind the products they sell if theres a problem..Tin Roof sent a leather specialist to clean the chair with minimal results after working on it for more than 45 minutes- an hour. ***************************, owner sent me a nasty email saying it was NORMAL wear. She said the ******* furniture and hers would go into buying a cushion cover to replace the current one on the chair (never received). ******* also told me to throw something over the furniture when people sat on it to protect it. Hiding the beautiful pieces I spent $9,608.02 on!If you PM me I am happy to share my story of the problem and share photos Ive taken. Along with the nasty email I received from the owner and the type of customer service you can expect if something goes wrong!

  Business response

  06/27/2022

  I am responding to claim #17302430 placed by *************************. 

   

  ***** purchased a light colored (white) leather sofa and recliner from The Tin Roof though an independent designer.  The designer was previously employed by The Tin Roof and had "retired" and gone independent within the last year.   She had previously worked with ***** on her home for the ***** parade of homes.  

   

  The designer states that she advised ***** that light leather she selected would be more difficult to care for and per the designer, she tried to show her other options.  Light leather requires more care than say a darker leather or a highly protected leather.  Highly protected leathers are usually very shiny, per the designer ***** really liked that this leather was more **** and very elegant but did advise her that it would require more care before placing the order.   That is what the designer states.  

   

  ***** has compared the recliner to the bi-cast leather dining chairs she has, and in my email to her I let her know those chairs are made by using small ground up parts of leather and combining them with polyurethane for a highly durable and extremely coated leather.   Even so, that type of leather can also experience dye transfer.  I have a highly protected leather on my white office chair and you can clearly see my jeans have rubbed off on it. 

   

  I'm not sure if the lead time is part of the complaint, but our typical lead times last year were upwards of 20+ weeks.   ******* was experiencing twice normal lead times resulting from the global supply chain issues.  These issues are 100% out of our control.

   

  The dark spots ***** is referring to is simply clothing dye transfer.  This is a common occurrence with light leathers and light colored furniture.  In fact, in our ******* display we feature a linen-looking fabric on our display sofas and have them cleaned about 2 a year due to this, and it's still very visible in the light colored display models.  

   

  Dye transfer is not covered by any manufacturer warranty.  It is however covered by the purchase of an extended warranty, which per the designer was offered to ***** but ***** declined.  There is not a single manufacturer we carry that covers dye transfer in their warranty.  It is industry standard.  It is something that happens TO furniture, it's a cause and effect scenario.  Just like taking a ball point pen to a chair and drawing on it is not covered by warranty or dropping a bowling ball on your glass table.  It does not ****er how much you paid for a product, the products warranty does not cover WEAR - and this is a wear issue.   

   

  Our service manager has spent hours working through this issue with *****, speaking with ******* customer service as well as our regional representative as well as several independent service technicians.  We cleaned the chair on two occasions for her.  I would like to note the dye transfer is only occurring on the  chair, which is receiving considerable more use than the sofa.   We did offer to replace the seat cushion cover (at our cost, not covered by manufacturer), which ***** refused.  So we did not proceed with it. 

   

  The dark spots on the chair are the dyes in ******* clothes transfering onto the leather.  As I understand it, she has also experienced this in an automobile which she replaced due to the dye transfer occurring on the drivers side seat as well (and I doubt the car dealership replaced the car for her?).  So this is not a phenomenon specific to furniture or one unfamiliar to the customer. 

   

  Dye transfer is not covered by warranty and is rather a WEAR issue, not a warranty issue.  Again we advise our customers to purchase the extended warranty program on light fabrics or leathers, really anything because this warranty will address these WEAR issues vs a manufacturer warranty only covered WARRANTY issues.   ***** has also been advised on how to care for her light leather recliner, by taking extra precautions with covering the highly used chair as well as cleaning methods and products to help address her clothing wearing off on the chair. 

   

  The problem ***** is experiencing with her white leather chair is being caused by frequently worn dark clothing (demin).  You can see the "dark spots" in the photos are essentially a shadow of her clothing transfering the dye of the clothing onto the leather of the chair.  This is not a flaw of the recliner, but rather a flaw in the dye of the clothing not staying put in the clothing and transferring onto the chair surface.  Essentially she is staining her chair with her own clothing every time she sits on it.  Is the stain the chairs' fault?  As stated in my email to the customer, I have a similar problem with my linen covered white sofa.  I do not blame the sofa, but rather my choice in choosing a white sofa.  I also had this occur in a car, but addressed it early and keep cleaning wipes on hand so it does not get out of control.  I paid ALOT for the car but I do not blame the car for my jeans wearing off on the seat?

   

  From our ******* Rep (with over 40 years of experience in the furniture industry)

   

  ******* ******************************

  *****	Tue, Mar 22, 9:11 AM (2 days ago)
  tome

  Hi ****,

  It is very common for light leathers to show color rubbed off clothing. Even with protected leathers. This is the Sofia ******* and it has a bit of a soft/nubuck texture so it is even more susceptible.

  My daughter has white leather seats in her car and cannot wear blue jeans due to this.

   

  To help the customer understand the problem and try our best to address this issue being caused by her clothing (dye transfer - which again is not covered by manufacturer warranty), we sent out a technician to clean and address the wear issue.  One technician we contacted actually declined the job because he knew it would only clean the dye off the piece, not prevent it from happening again.

   

  ***** is not happy with her choice of leather, even though she was advised about potential issues with such a light color and subtle leather.   The problem she is experiencing is due to wear and not covered by warranty.  ******* denied the claim as have we.    We have had this problem before with *****, when she bought a bench designed for inside use and put it on her outside patio and complained that it did not wear well.  Interior furniture is not designed to be left outside, it's not built for it.  We did replace this piece as a courtsey for *****.  Perhaps we should not have done so?   I was surprised when I saw her purchase again, as our last dealings with her did not go well, I had to infact block her off my personal ******** page after the home show due to harassment (over the bench I believe).  She is attempting the same "retribution" now by having her friends post negative reviews on her behalf.   This is bullying behaviour at its best.

   

  In selecting furnishings, we advise clients to be honest and aware (and honest) of their lifestyle in choosing coverings for their pieces.  I have a client who wanted white sofa but has five children.  We selected a covering that met her desires for light sofa, but also the clear need for highly durable furniture.  She chose a 100% nylon fabric covered sofa and can wipe pen off with a cleaning wipe.  Good choice.  It appears  ***** did not make a good decision given her lifestyle, but the selection was ultimately her decision.  As is not wanting to care for the product she chose in a proper manner that is well suited to such a selection.   We can not make the chair behave in a performance fabric way, it's not performance fabric.  It's not highly protected (shiny) leather, it's soft, subtle beautiful WHITE leather and must be cared for as such.  

   

  I know ***** is disappointed in her purchase decision for the subtle white leather, but that disappointment still does not mean we will turn a WEAR issue into a WARRANTY issue and completely replace her recliner.  No amount of online harassment, bullying or otherwise will change the fact that ******* clothing is rubbing off on her beautiful white leather furniture (as it did with her car).  I know she is disappointed and we have tried to work through solutions to accommodate the choice she made with her lifestyle but short of complete replacement she is not happy.  Cleaning the chair, coaching her through proper care for such a product and even providing her with a care kit is not the resolution she wants.  She wants a new white leather chair (which will just do the same thing!) or a full refund and that is not something that we are willing to do as this is not a warranty issue, but rather a wear issue and ultimately I believe a buyer's remorse issue.  I believe through online harassment and bullying she thinks companies will cave to her demands, but I don't think that's right!  And I KNOW we are not the only company ***** has tried this with.  We have gone over and above to work through this issue with her.  The responsibility for what's happening to the chair is ultimately *******. 

   

  Something has not "gone wrong" with her furniture - something has "happen" to her furniture that she caused to happen (cause and effect).   The frame did not break, the motor did not fail, the seams did not split.   Her clothes are ruining her chair.  How is this The Tin Roof's fault, or more over my fault personally?  We work diligently and strive to care for all our customers.  Our customer service rep has ********************************************* the year of her employment with our company can not believe the lengths we go to to assist our customers in warranty issues.  I feel we have done everything that is reasonable to address ******* wear issue.   I think caving to the demands of ***** reinforces that harassment and bullying are the way to get what you want even if it not the right thing to do? - is that right? to reinforce such behavior just to get it to stop?  To get her to stop engaging in this behaviour towards my company and towards me personally?  It's not about the money in any way but returning her custom furniture (which is now highly used and consequently stained due to use and neglect of care) does not seem like the fair and just thing to do?    But is what we should do just to end the bullying and harassment?  You tell me, as I would like this encounter to end.  

   

   

  Please also note that the information on your page listing is incorrect.  *********************** the owner is semi retired, please update contact information to ************************************************.    

   

  I have attached the technicians photos after his cleaning that includes photos of the cleaning cloth he used to remove the dye (which is a considerable amount showcasing neglect of care).

   

   

  Customers Statement of the Problem:
  the Tin Roof Showroom and ************* ****************************************************************** I was a loyal customer until my recent purchase. ******** sold me a motion sofa and MATCHING motion chair in the amount $9,608.02. . Sales date 05/27/21, 16 weeks ETA-estimated time arrival, delivery 12/17/21 (10 days shy of 7 months), 02/14/22 initial contact to The Tin Roof regarding a problem with dark spots over the entire chair (ONLY 7 weeks & 3 days, having in my home). . SEE 1 of several photos I shared with the Tin Roof taken ONLY 7 weeks having the chair in my home! . The Tin Roof NEVER offered a warranty on the furniture I bought. The Tin Roof NEVER DISCLOSED that the type of leather on this sofa and chair would TRANSFER DARK SPOTS from whatever clothing a person was wearing onto the furniture. The Tin Roof NEVER suggested to me I would need to sit on a throw when sitting on this expensive leather furniture or I would NEED to use a special leather cleaner to remove dark spots from the furniture. I requested to return with a full refund. The *** Roof representative mentioned reselect. But, the Tin Roof would NOT stand behind the products they sell if theres a problem. . Tin Roof sent a leather specialist to clean the chair with minimal results after working on it for more than 45 minutes- an hour. ***************************, owner sent me a nasty email saying it was NORMAL wear. She said the ******* furniture and hers would go into buying a cushion cover to replace the current one on the chair (never received). ******* also told me to throw something over the furniture when people sat on it to protect it. Hiding the beautiful pieces I spent $9,608.02 on! If you PM me I am happy to share my story of the problem and share photos Ive taken. Along with the nasty email I received from the owner and the type of customer service you can expect if something goes wrong!
  

   

  --

  ***************************

   

   

  The Tin Roof 

  1727 ********************************.

  *******, **  99202 

  ************ -  call or text 

  www.tinrooffurniture.com 

  Customer response

  06/28/2022

   
  Complaint: 17302430
  
  I am rejecting this response because:

  Independent Designer:I was NOT aware that ***** Main's was NOT an employee but an Independent Designer at the time of the order.

  "***** really liked that this leather was more **** and very elegant..." but I was NEVER advised that it required more care, as stated by ***************************. I'm a 71 year old widowed women who lives alone and would NOT want to take on the extra care of this special leather.  I was NEVER OFFERED an Extended Warranty and I NEVER DECLINED anything.   

  ******* stated "***** has compared the recliner to the bi-cast leather dining chairs". NO my dining chairs are fabric!  I did compare the *new* chair with my 2017 office leather chair (which does show a little discoloration after 5 years).

  ******* stated "I'm to sure if the lead time is part of the complaint..." - NEVER mentioned that, in fact I mentioned in a TEXT msg I had been patient!

  ******* stated "... cause and effect scenario.  Just like taking a ball point pen to a chair and drawing on it is not covered by warranty or dropping a bowling ball on your glass table".   NO CONPARISON, *******. Wearing ordinary everyday clothes and expecting the dry to transfer to the leather chair in ONLY 7 WEEKS?

  ******* stated "We did offer to replace the seat cushion cover (at our cost, not covered by manufacturer), which ***** refused.  

  QUESTION:  When did I REFUSE???

   

  Sincerely,  *************************

   

  I had NEVER spoke to a Tin Roof employee, UNTIL after my EMAIL to *******.

   

   

   

   

   

  
  
  Sincerely,
  
  *************************

  Business response

  07/11/2022

  ***** states she did not talk to any Tin Roof employee until she emailed me on March 30th, 2022. 
  This is blatantly false.  The initial complaint first appeared in our system 2/23/2022.  ***** spoke with **** Duty, our customer service manager with 27 years of experience in the furniture industry.  To say she knows furniture and service is an understatement.  I am more than fully confident in her ability to perform her role as **************** Manager and she has done a superior job for us in the year shes been with The Tin Roof.
  ***** emailed me personally on March 30th, 2022 saying she would like to discuss a service issue she was having at The Tin Roof.   I was out of the office (for medical procedure) and forwarded the email to both our customer service manager and our showroom manager.  ***** replied the same day that the response from the manager was unacceptable customer service.
  At this point we had contacted not one but two technicians and already sent one out to her home to inspect the chair.  He confirmed it was dye transfer.  Looks to me like this was completed on March 20th or March 21st by ******************* (an outside service technician).  We also contacted ****** with New Life Leather, sent photos and discussed the situation to see if there was possibly anything he (as the areas only leather repair expert) could do to address / correct the dye transfer issue.  He declined the service saying it would not matter what he did, it would just continue to keep happening. 
  ***** also directly contacted ******* Furniture, which denied the claim we sent as well as the claim ***** called in with. 
  Sticking to the facts of the situation - 
  The custom chair is not defective.  It is covered by a standard manufacturer warranty that like all manufacturer warranties does not include dye transfer.  This warranty comes as a tag physically attached to the furniture piece as well as a printed copy we put in the delivery packet we present each customer with upon the delivery of their furniture. 
  ***** is experiencing dye transfer from her clothing to the chair.  Again, this is not a warranty issue but rather a wear issue which is not covered by warranty.
  Even though this problem is not covered by warranty, The Tin Roof took extra measures to help the customer manage the problem.  Sending one technician to initially inspect and clean, and sending a second technician again to clean the chair.  ***** has stated that is unwilling to take extra precautions or steps to ensure that her chair remains dye free.  
  White leather, really white anything, requires care.  Some more than others.  As ***** has pointed out, she has a bicast leather dining chair she uses in her office that has worn completely differently than her white leather recliner.  Bicast is composed mostly of polyurethane which is very durable being that it is in fact plastic.  100% leather does not wear like a synthetic material.  White covering is a ****** for any consumer.  I have white carpet, since installing last fall I have invested in two professional cleanings and purchased a hand held carpet shampooer as a precaution.  Furthermore I do not think it is the retailers place to pry into someones personal life and make any kind of determination if the covering they have chosen for their furniture is appropriate to their lifestyle and personal choices.   The wearability and information about the leather is stuck to the back of the sample in clear and plain view for all to see.  This is a personal choice, one that the salesperson nor the retailer can make a determination as to whether a covering is appropriate to the consumers lifestyle.  ***** and ***** (the independent designer who sold her the furniture) have worked together before, so if anyone was able to make this determination it would be *****, no one else in the organization would be a)qualified or b)knowledgeable enough about Karens life to make any kind of recommendation otherwise?  I think that would be quite rude actually.  
  ***** is familiar with dye transfer issue, having experienced it in her vehicle I believe the year before.  So this is not uncommon or unknown to her or for her clothing to cause such an issue.   Not all clothing causes the dye transfer issue either, it is seen most commonly in dark wash denim or the like.   Please note this is not happening on the sofa, only the chair that ***** sits in.  This is not a failure on the leathers part, but a wear issue caused by the consumers choice in clothing. 
  Again, dye transfer is known to the customer as an issue.  If anyone should have been cautious about ordering white leather for their main sitting area it would be ***** and it is unrealistic to expect the retailer to caution the consumer against their personal choices.  The dye transfer did not happen overnight, it was caused by repeated continual wear without proper care. 
  ***** selected and special ordered a beautiful 100% leather ******* reclining sofa and chair.  The chair is experiencing dye transfer due to the clothing ***** wears.  Dye transfer is not covered by manufacturer warranty.  The Tin Roof has gone above and beyond to assist ***** to the best of our ability in cleaning the chair (twice), advising on how best to care for the chair, working towards alternative solutions (reselection which was initially rejected as well as replacing the seat cover, rejected in a phone conversation) and working with both manufacturer and independent technicians to address her wear issue.  I believe this satisfies our responsibility as it pertains to the warranty and the sales agreement.  
  That being said, I am not fond of the harassment and liable speech she is spreading on social media and elsewhere.  The bullying by this consumer must end and if taking back the furniture is the only way to get ***** to stop harassing us.  We fulfilled our part of the agreement to provide ***** with a beautiful custom chair of her choosing.  She is not happy with how the chair is wearing.  Wear is not covered by warranty.  I do not wish to continue this debate in anyway and am eager to resolve it.  I am willing to take the chair back for a full refund to get ***** to stop harassing The Tin Roof, even though I do not legally nor under warranty have to do so.  I consulted a lawyer who advised me that as a legal situation, ***** has no case and since the total value is over $5,000 it would not be a small claims court issue.  At this point in my life I am unwilling to endure this type of harassment and bullying.  I do not want this to continue and its worth the money to get ***** to leave my company and my employees alone.  I hope she does not continue this behavior of bullying and harassment of other businesses.
  
  

  Business response

  07/14/2022

  I am wondering what the status of this case is?  We have decided not to pursue a legal course of action against this consumer and have instead chosen to just pick up her furniture to get her out of our universe.  Either way it would cost us about the same and at this point in my life (four months pregnant) I went with the easier path. 
  
  Please let me know your response to the case.
  
  Thank you,
  Heather 
  
  -- 
  ***************************
  
  
  The Tin Roof 
  1727 ********************************.
  *******, **  99202 
  ************ -  call or text 
  www.tinrooffurniture.com 
  

  
  

  Customer response

  07/14/2022

  Complaint: 17302430

  
  I am rejecting this response because:
  
  At this time, I am rejecting this response in order to defend my character because of accusations and/or statements that ***************************, Owner the Tin Roof has made through out this complaint that are simply false and she has NO idea what she's talking about.  
  

  ******* states:

  "This is blatantly false"

  "***** is familiar with dye transfer issue, having experienced it in hr vehicle I believe the year before."

  "... leather dining room chairs"

  "... of the harassment and liable speech she is spreading on social media and elsewhere."

  "The bullying by this consumer must end..."

  "...to get ***** to stop harassing the Tin Roof..."

  "... this type of harassment and bullying"

  "... to get ***** to leave my company and my employees alone."

  "I hope she does not continue this behavior of bullying and harassment of other businesses."

  I dont appreciate that on July 11, 2022 at 11:00 am I received a telephone call from the Tin Roof that a delivery truck would be at my home in 40 minutes to pick up the furniture and would have a refund check for me.  I was delighted to know the Tin Roof was taking back the furniture and finally after almost 5 months giving me a full refund.  However, I got very short notice which impacted a 1:00pm appointment I had.  When the Tin Roof delivery truck arrived I expected that they would move my original Sofa and Chair (which fortunately, I still have) from the garage back into my living room, as they initially moved it to the garage back on December 17, 2021 when they delivered the leather sofa and chair.  Again, POOR customer service.  

   

  I am attaching my responses to RESPONSE TO COMPLAINT; From: ***************************, owner the Tin Roof; dated 07/11/2022 2:02:39 pm in a PDF formatted document.  

  
  
  Sincerely,
  
  *************************

  Customer response

  07/18/2022

  
  
  I ACCEPT the Refund made by the business to resolve this complaint.
  
  Sincerely,
  
  *************************
  

  
  

  Business response

  07/23/2022

  I don't understand why it says "rejection" - I'm responding to a rejection that says "I accept the refund"?  To clarify, after consulting a lawyer who advised we could take this situation to court but that it would cost more than the furniture itself I elected to just pick it up and fully refund ***** for the used furniture to get the harassments to stop.  I'm 5 months pregnant in what's considered a "high risk pregnancy" and in no condition to continue with ******* bullying and harassments and just elected to put an end to it by caving into her demands.  I stand firm that this is not a warranty issue, but a wear issue.  

  Business response

  07/26/2022

  I would like to edit my final message, but did not see a way to do so on the website.  I did not see the letter ***** attached about also being mad that we picked up the furniture and fully refunded her but would not relocate her personal property.  We fully refunded the furniture and the delivery charges.  
  
  We met as a group after her latest response to "reject" my response and decided to just pick it all up.  I had a truck and 2 warehouse men available right then to do so (which is not always the case), otherwise I would have had to schedule it a week or so later (we often book deliveries 2 weeks out and our truck was going for service the next day).  My customer service manager **** called ***** and she said she had to RESleave at 1pm (I heard this on the phone) which was no problem it was about 11:30am.  So we rushed out to complete the return with check in hand.   She then texted and said she had to be somewhere at 1pm and that we needed to be done by 12:30pm (see text below).  Our delivery crew arrived at 12:04pm and left her home at 12:13pm.  This is a screen shot from the GPS.   Our crew left her home 17 minutes prior to 12:30pm, as requested and within the time parameters we were given.   If she was late to her appointment it was not due to our delivery crew.  
  

  She told them to "take the furniture and get the h*** out" of her home.  Our delivery team was not there to provide moving services for her furniture, they were there to pick up the furniture she had spent months complaining about.  

  We did exactly what ***** wanted yet there's still a complaint?   We arrived quickly, with check in hand, removed the furniture, refunded her fully and left before the time requested and yet still - ***** complains. 

  I truly hope ***** can find some happiness and peace.

  ***************************

  The Tin Roof 

  1727 ********************************.

  *******, **  99202 

  ************ -  call or text 

  www.tinrooffurniture.com 

  
  

  Customer response

  07/26/2022

  Complaint: 17302430
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

   

  Throughout this entire ordeal, I have felt that I continually need to defend myself and my statements.  ******* continually makes statements that are not accurate.  

  I was NEVER mad that The Tin Roof was finally picking up the furniture and giving me a check to refund the cost of the furniture and delivery charges.  After 5 months of aggrevation, I was caught OFF GUARD with a telephone call on 07/12/22 at 11:08 am from The Tin Roof advising me that they had a delivery truck coming to pick up the Sofa and Chair and would have a refund check for me.  Even though I knew I already had a 1:00 pm appointment scheduled I accepted the offer because I didn't want to take any changes of loosing this opportunity for my refund.  However, I specifically informed **** I had this 1:00 pm appointment scheduled, the the ******* Valley approximately 25 miles from my home.  I was nervous I would be late or miss my appointment.  I was anxiously waiting outside, on my driveway for the truck to arrive, as the clock was ticking. As they walked up the driveway, I pointed out my original sofa, stored in my garage to bring into my living room.  The two delivery guys REFUSED to bring my sofa inside. They said they were ONLY there to pick up a sofa and chair.  I was taken back because when they initially delivered the *NEW* sofa and chair they moved my original sofa and chair from my living room. The sofa in the garage and the chair upstairs, in my office.  I said to the two delivery guys "You mean you're going to leave my living room empty?" and I did tell them to get the furniture and get the h*** out.  

  With ONLY about an hour notification from The Tin Roof that the furniture was being picked up.  I was mad, however I wasn't asking them to relocate my personal property or to provide moving services however, I am a ****************************************************************************************************** my living room. 

  Statement from *******:
  

  My customer service manager **** called ***** and she said she had to RESleave at 1pm (I heard this on the phone) which was no problem it was about 11:30am. 

  The facts:

   - ****** call was at 11:08am I said I had an appointment at 1:00pm in ******* Valley and would need to LEAVE no later than 12:30 pm.  

   - No BODY said I was late to my appointment, because of your delivery crew, but I had to hustle, to get there ontime!!! 

  My complaint continues to be with The Tin Roof's lack of **************** and with ********* false accusations, statements and unnecessary comments.  

  Yes, ******* I'm happy and at peace, now that the furniture is gone and I have my money back.  It should have NEVER taken 5 months!  Everyone who I have shared my experience with can't believe what ******* put me through.  They all say they'll never shop at The Tin Roof and of course I'll NEVER shop there, as well.  I hope this is will end this!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩