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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My Mother, ******************************* has spent her entire 99th year without her glasses. Spokane Eye Clinic has refused to repair or replace her glasses. The eye clinic cancelled an appointment several months ago. She had an appointment on May 9th of this year. she had to pay for transportation from St. ****** Care Center to the eye clinic and back. They did a routine exam and sent her back. Nothing said or done about her glasses. I called the eye clinic from the other side of the state and they would not tell me anything because I was not listed for them to do so. I explained that they didn't need to tell me anything. All they had to do was read her chart and provide her with glasses. Nothing. St. ******** called the eye clinic and between my contacting them again and St. ******, they scheduled another appointment. They told me she would have her glasses by her 100th birthday. 6/12/2023. She had her appointment yesterday at a different location. Still no glasses. I have reported the Spokane Eye Clinic to **************** Services. I believe their actions is abuse of an elderly invalid. They are now charging her $300 for doing virtually nothing, and she STILL doesn't have her glasses. It would seem obvious that they are waiting for her to die to get out of finishing their committment.Business response
06/20/2023
Dear ********************,
I am very sorry this has been a frustrating experience for you and your Mother. I left you a voice message with my contact information so you can call me back and we can figure out how best to resolve the situation.
Sincerely,
*********************, CEO
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Contact Information
Business hours
Today,7:00 AM - 5:00 PM
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.