![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforGreystar Property Management
Current Alerts For This Business
On February 17, 2022, Better Business Bureau recognized a pattern of consumer complaints filed against Greystar Property Management regarding repair and service issues. Consumers allege the rooms are not clean and up to standard when arriving. Consumers have also stated they are not receiving their deposits back and are being billed for things that were damaged prior to check in. Additionally, consumers claim Maintenance is not answering calls or providing services when needed and rooms are not being cleaned daily.
On February 17, 2022, BBB reached out to Greystar Property Management for a response. As of October 13, 2022, Greystar Property Management has not responded to BBB.
Specifically, Greystar Property Management claims, "With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way. We will be known for excellence in creating value at the individual property level and will have a performance metric system to keep ourselves accountable."
According to BBB’s Code of Advertising, advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided. Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation. Claims relating to performance and results should be backed up by reliable evidence. Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation.
A formal written request to substantiate these claims has been emailed and mailed to Greystar Property Management. on January 21, 2022. As of February 14, 2022, BBB has not received a response from Greystar Property Management.
At-a-glance
Related Categories
Business Details
- Headquarters
- 5445 Dtc Pkwy Ph 1, Greenwood Village, CO 80111-3045
- Headquarters
- 465 Meeting St # 500, Charleston, SC 29403-4832
- BBB File Opened:
- 1/13/2005
- Years in Business:
- 31
- Business Started:
- 1/1/1993
- Business Started Locally:
- 1/1/1993
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 22200
- Alternate Business Name
- Sage at Panorama
- Novi at Lowry Apartments
- Greystar Management Services, L.P.
- Business Management
- Ms. Debby Morgan, Management Coordinator
- Contact Information
Principal
- Ms. Debby Morgan, Management Coordinator
Customer Contact
- Ms. Debby Morgan, Management Coordinator
- Additional Contact Information
Fax Numbers
- (303) 308-9072Other Fax
Phone Numbers
- (833) 793-1022Other Phone
- (866) 661-1784Other Phone
- (303) 308-9072
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.