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ComplaintsforCarl's Jr.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to Carls *** on 1/15/24. I was charged $51.94. The person in the drive through could not understand my order. I drove up to the window and saw that he was wearing a hat under the headphones. I gave him my order 4 times. We ended up with all the wrong food, cheaper burgers than ordered. It had double meat that was totally hard. We didnt want double meat. It had no vegetables and no sauces. Just 2 patties of meat and a slice of cheese. We had to throw the burgers away. I was not given a receipt even though I asked for it. I assumed it was in the bag. I looked through the bags quickly and I thought it was what we ordered. There was also a burger missing. Nobody was behind us in the drive through. It was already late, around 8 pm I believe. I cannot afford to throw food away. I have 3 special needs boys and our water pipes burst. This was a desperate move to feed my kids. I want my money back so I can buy some real food and get my pipes fixed.Initial Complaint
11/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company's Machinery is not up to date they have no hood vents or air conditioning or proper ice for that matter and it is making people very sick they even had an employee pass awayInitial Complaint
03/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I received an email coupon from Carl's Jr. for 2 Western Bacon Cheeseburgers for $6.49. When I went to pay, the receipt had overcharged me by 80 cents. Total should have
been $6.49 + .64 = $7.13. But the receipt total had added an add'l 80 cents for a total of $7.93. When I complained to the employee at the window she said that overcharges had been happening on all the coupon orders lately...some with significant overcharges.
She said the employees couldn't reimburse me as the computer controls what the charge is. She recommend I call Carl's Jr. She said the company knew all about the overcharging. I did call the 800#. Their automated system said I could leave a message (which
I did) or referred us to their website which gave only an address to write to. No one has returned my call...and indeed, it seems like they don't want that information known. Now this may be just a computer glitch but if it's been going on for awhile, and
Carl's Jr/Hardees knows about it and hasn't stopped it, I'd say this company is fraudulently overcharging their coupon customers on purpose.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.