ComplaintsforR, S & S, Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
March, 23 2023 Went inside senor Froggy on ***** E ******* with my priest, ******, to eat after a walking the dog, ordered chicken sub, crispy burrito and veggie sub with NO cheese for Priest ****** who is fasting. Order time on receipt 5:09 pm. We waited till 5:43 asked how long for food, **** if that's her name, supervisor checked on cook and answered us "oh, maybe 5 more minutes". I went outside to check on the dog, few minutes later pastor ****** came out with bag of food, we left to watch Gonzaga game 8 miles away. Veggie sub had cheese and bacon, crispy chicken burrito was not in the bag and chicken sub was COLD. I called ****, she said the burrito is next to her and I can come back for it, i told her "never going to that store again and i want a refund" she said "no refunds and she is offering to remake the missing burrito" told her "cant drive 16 miles for a burrito that will take 30 minutes to make and I want my $$ or at least burrito refund and NO $2.15 tip I left. She said no refund and come back to get burrito.. long story short. They stole from me, they kept the burrito and did not refund me. Receipt $27.85 With $2.15 tip total of $30... owner has not called me back.. my bank account shows a charge senor froggy $30.Business response
04/06/2023
From: ********************************** <**********************************>
Sent: Wednesday, April 5, 2023 4:31 PM
To: Info <**********************************>
Subject: Message from BBB.orgI received a letter from the BBB. Could be a scam!.. Says my business (Senor Froggy) in ******* has a complaint. I have not received anything else from the BBB. The letter referred to complaint #********. I would like to see the complaint and respond if it is real. I am out of town but my email is ***************** Please let me know if this is real! Thank you *******************, owner.
Sent from ********************* (*****************)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.