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ComplaintsforTire Store
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought a set of tires on January 22 2022 from a place called The Tire Shop in ******* **. On January 25th I had to go back because one of the front tires was no good and they had to order me a new one. Today while at work Im ******* I noticed a bubble firing on the side wall of the front passenger tire. So I called the tire shop and they informed me that there was a 2 year or 2/32 of tread life. So I drove to the shop to get my tire fixed. A different guy at the shop said it had to be 3/32 and there for it was not covered under the warranty. He informed me that 3/32 is the standard and that I misunderstood what the guy told me earlier. I disagreed but that didnt matter to this guy, he was right and I was wrong. I did some research and called around and the standard is 1 year 2/32 so I feel this guy took advantage of me not knowing what the standard was so they would not have to replace the tire.Business response
08/09/2023
**** did purchase tires on January 27th, 2022. He came in for a flat repair on February 18th, 2022. The tire had a nail in the shoulder of the tire making it unrepairable. At that time the customer received a new tire free of cost through ********* road hazard replacement program. At the time of purchase ********* road hazard replacement program states [most Nexen Tire are covered by a road hazard warranty that protects the consumer against non-repairable damage caused by puncture, snag, cut, bruise or impact break. Typical road hazards are nails, glass, potholes, and other debris. Covered tires will be eligible for a free replacement for the FIRST 2/32" of original tread depth, or for a period of one year from the date of purchase, whichever comes first.] ********* AH7 tire that **** purchased starts with a 10.5/32" tread depth, meaning the tire is covered until it reaches 8.5/32" of tread. The tire **** brought in for replacement had only 5/32" of tread remaining. The tires were also purchased in January of 2022. Both the tread depth and date put the tire outside of the manufacture's road hazard warranty.Customer response
08/09/2023
Complaint: 20414289
I am rejecting this response because: now they are saying the warranty is only good for a year a d they told me differently when I was in the store! Two separate people told me they had a 2 year warranty and the man I spoke to when I was in the store told me differently then what he went to the floor and told the other guy. These people twist the story and use the fact that not all people know the numbers they are throwing around! This is not a trustworthy company obviously since they are not being completely honest!
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.