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ComplaintsforAlfy's
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This business in granite falls has continually claimed out of date information on its website pertaining to the corporate policies of specials and discounts. Their website says they accept competitors coupons which by account of the granite falls location is not accurate. Further, they do not back the specials listed on the site. I tried to order the 2 medium 2 topping pizzas this evening and they claim the website is outdated and that is not our daily special. the website clearly says it is a daily special after 2pm so i was forced to pick a more expensive alternate. If you do not want to be a part of the franchise and offer what corporate lists, then do not participate as a franchise. If the website is outdated, as it has been apparently for years because it has says this for many years, the manager of this establishment needs to honor the out dated information and get in touch with corporate. it should not be the consumer on the hook for advertising that is wrong.Initial Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Booked a baby shower 2 weeks in advance Ordered pizzas and pop before we got there within two hours before They serve the Pizza didnt have the pop when I went to ask for the pop they gave me bottlesI told him that I paid for liters they argued with me then I talked him into selling me leadersThere was not a party behind us that was coming in they told us that we had to get out within an hour and a half I asked them if I could pay for extra time they told me no they constantly argued with me they made me feel rushed and they were constantly arguing with us my daughter and the other people said this is a rude establishment I wont be backI want the Approximately $105 that I put outBusiness response
10/26/2022
Hello,
Unfortunately this complaint is missing a lot of information that will allow us to look into the matter. Can the following details be added to the complaint so that we *** further review:
Address of the location visited.
The exact dollar amount of the visit or a check number if the customer held a receipt. This way we can review the transaction.
Time of visit
and name of the individual who booked the reservation.
In reviewing the information that was provided, we can weigh in on a couple of the details.
1) Our locations are never permitted to sell 2-liters for in-store consumption. We have a soda fountain for self-serve beverages or 20z beverages available for any guests dining in. The reason being is we do not allow guests to bring their own cups in due to a previous abuse of customers helping themselves to unpaid beverages. This is a corporate policy.2) Our reservations are all set to exactly 1 hour and 30 minutes. This should've been explained to whomever booked the room prior to the day of the visit. Any exception to this would've required prior authorization from a manager. This is so our counter staff can prepare to clean and prep the room for the next parties. If parties do not leave at their scheduled time, this can disrupt any groups that *** follow due to inadequate time to clean & prepare the room. This is also a corporate policy.
If employees were rude to you, we would definitely want to look into the matter, but if they were enforcing these rules then it is not within their power to operate outside of company policy.
We will await further details.
Thank you,
Matt
Initial Complaint
04/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The guy making pizzas was eating or chewing gum directly over the pizza dough, chewing with his mouth open directly in plain sight of meBusiness response
04/14/2022
Thank you for providing the information regarding the chewing gum in the Granite Falls location. We shared your message with the operations manager who handles all the locations of Alfy's Pizza ******** and we also shared it with the general manager of that store. They will both reiterate to all staff that chewing gum is not allowed in the location.
Thank you,
Matt
Corporate Office Manager
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.