Business ProfileforB D Diesel Performance

It started back in Dec of 2023 when we purchased a new turbo from BD Diesel. The turbo that was sent out failed with in 24hrs after installation. The shop because of the holidays was not able to start working warranty repair until end of February 2024. The first turbo was removed and sent back to BD on warranty. BD did not send their first replace until the end of april beginning of May. **** over at BD admitted to use they received the turbo at the beginning of April and it failed its inspection. Then stated it was sitting on their shelf for a month and no one bothered sending out the replacement. Then BD sent a replacement. Upon receiving the replacement the turbo would not bolt up. Upon inspection of the turbo it was discovered that whom ever built this turbo cross drilled the exhaust flang so it would not mount to the vehicle. We notified BD and they sent out another. This turbo got lost by *****. We called BD and informed then ***** lost our turbo. BD sent another. This turbo was then installed and the vehicle returned to the customer. Just for the customer to bring the vehicle the 2 days after. The new turbo from BD has failed again. After three failed turbos the shop and I are not satisfied with this company or their product. So we decided to ask for a refund on the product so we can take our business else where. **** being the sole representative that we deal with states he has been in contact with ***** over all of this. Claims everytime we call him he would have a response from ***** on what they are going to do. We talk to **** 3 times a week give or take and he states he would have all this sorted out the next day. We are not over a month of waiting on BD to do the right thing by us but they have failed to do so. BD has also caused the shop to loose substantial amounts of money on labor because of the 3 about to be 4 repair jobs due to their failed products. BD has not taken responsibility for the repair cost or offered any kind of assistance with it.