Business ProfileforThe HulaHoop

I ordered the hula hoop from a Tik Tok store- Tryhulahoop.com on June 24th. I quickly realized this was a fake store not the real store Infinity Hoop. I received an email stating they received my order and if I had any questions reply back to email. I replied to email how can I cancel order?. I was responded to a day later by **** who told me order was shipped already contact them when I receive order so I can return it. I didnt get an order has been shipped until 8 days later. I once again emailed and stated by did they tell the the item shipped if it did. They replied next day stating please contact us. I asked how can I contact you when you have no telephone or address listed. I was told once again please contact us when I get the item so they can do a return. I received the item July 19th. I emailed them back stating a received the package how to send it back. I have NOT got the return address yet after sending multiple emails to two different email address of this company.All I keep getting is emails stating things I havent asked about. Sorry for the delay of your product to answer you question yes this is a real hula hoop. The only question I have asked is where can I return the product. The address listed on the package is just a shipping company. They have no real address to return the product listed and wont give an a address to send the product back.