Business ProfileforHonda of Sumner

My car Initially broke down on 12/23. I had it towed to Honda of Sumner. Due to the holiday, it wasn't completed until 12/27 and picked up on the 28th. A diagnostic was completed, and it was determined that a new battery and starter were needed. An oil leak, noise, and power steering were noted, but the mechanic over the phone said that it was something we could watch and not a big concern.On 1/22, my car died again. This was about 3 weeks after the initial repair with 295 miles between repairs. On the 2nd diagnostic, it was determined that the power steering rack and steering components that failed on the first diagnostic were fine on the 2nd. The 2nd diagnostic also noted that the ball joints and sway bar were bad, missed on the 1st diagnostic and potentially perilous, and that the alternator failed because of an oil leak from the spool valve. There was also a 2 inch disparity in tire tread and a 2 mm disparity in brakes. I was concerned that so much was missed, and contacted the manager. During conversations with him where he consistently became unregulated, he let me know I was being recorded without my consent or any disclosure from the business-I have recordings of calling the line and no disclosure is made I requested to speak to the manager. I never heard back from *********************. Instead, they had a sales manager call me and tried to sell me a car instead of making right what they did. Due to **** making me extremely uncomfortable with his inability to maintain decorum and professionalism, no contact or communication from upper management, and overall heinous customer service, I had my car towed to a different repair shop. The current car repair shop said the alternator was completely dry, refuting the claim that an oil leak killed the alternator. This business has no integrity, professionalism or customer service. From illegally hiding that they are recording people being too cowardly to talk to customers, I have serious concerns about this business.