ComplaintsforTony’s Heating & Air
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Complaint Details
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Initial Complaint
12/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
**** installed complete heating system and heat pump for our new home. We moved in our new home in March of 2020. The heat pump freezes up in the winter and will not defrost. **** came and checked the unit out. He added Freon and checked with tech support. The next day the unit was still not functioning properly. I have tried contacting **** by text, phone calls and voicemails but I have not received a reply. We paid extra to have a high efficient heat pump installed and so far the unit has failed to operate as designed. We are looking to have our heat pump repaired or replaced so we have a unit that operates properly. **** is aware of the problem but has failed to contact us as to a resolution.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.