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ComplaintsforAstria Sunnyside Hospital
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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I've had ongoing issues with the billing department at Astria Health center for years now. There are several invoices that were billed to insurance improperly and can never get it resolved. You will see on the attached notes I took every time I received an invoice I would be told not to pay, but I end up getting another invoice in the mail. The most difficult part about this is you cannot speak to anyone with regards to billing, they have a billing department but I've left them countless messages with not a single call back. Now these invoices, some from many years ago which I was told not to pay are getting sent to collections. I spent two hours in the clinic a few weeks ago waiting to talk to the manager (*********************), he assured me he would get to the bottom of everything and stay in touch with me (as you will see on my notes). After reviewing with **** in person he agreed there were some mistakes on their end. He has still not called me back either or followed up on any of these outstanding invoices. I asked him to touch base with the collections agency they sent this to so the bills don't incur any additional fee's or penalties, and so they know this is a work in progress and it doesn't affect my credit but he has not done that either to my knowledge. My biggest fear is this is going to affect my credit but these bills are not correct, I just can't get anyone to help me there. I've attached every single invoice & documented notes I have from every visit & phone conversation with everyone I've had their over the years. I don't know what else to do, please help...Business response
04/24/2024
Thank you very much for the note related to this complaint. I've been out of the office recovering from a surgical procedure, please accept my apologies for not receiving or responding to the inquiry. I have the information presented in the complaint, will research it and respond.
*************************.
Business response
04/24/2024
Thank you for this opportunity to address the complaint. I have shared the attached information with the Astria Health *************** Officer. We will reach ************ directly and address his concerns at the *** level, and ensure that his concerns are addressed.
Again, thank you for the opportunity to respond to this matter.
*************************, CEO.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.