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Complaint Details
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Initial Complaint
08/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had my car towed to Del's Automotive Service in September of 2020. I was informed by Del that the repair would be $2,500.00. I agreed verbally via phone call to go ahead, but anything more than 10% over I need a phone call with the amount & a verbal confirmation by me authorizing any repairs over $2750.00 with the 10% included. Several weeks went by I received a phone call from ******* stating it would cost more than $2500.00. I asked how much more would it be. ******* stated she would need to speak with Del & get back to me. I never spoke to Del nor ******* until several more weeks went by. The additional work was performed without my verbal or written consent for $3821.06. I told Del on 2/9/21 when I went to pick up my car that I never consented to that amount. They changed my oil and the oil plug was installed incorrectly & it blew out. They billed my for me for a oil pressure switch for *****. I received on 6/22/21 a **** back dated to 11/6/20 for ****** 4 months my car was done
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Contact Information
6540 NE Newton St
Suquamish, WA 98392-9521
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.