ComplaintsforPrecision Tune Auto Care
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
04/14/2022 is when I first brought my truck to this location. they wrote me up an estimate for ******* and then when it was time to pay they changed it to about **** saying it the part needed to be replaced. I never received a call for approval or anything and he said that the guy that is working on the truck (who doesn't actually work for him) went and bought the part on Saturday and installed it on Sunday when they were closed. the Estimate number is ******. I spoke to the owner and told him that I can not afford to pay so I will be using Easypay Finance and he agreed when i first dropped the truck off. Now that the truck is done he refuses to use Easypay since it costs to much and now am stuck without my vehicle.Initial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Feb 9 I had my **** Dodge Ram **** towed to Precision Tune Auto Care to replace a fuel pump and have a tune up. I got my truck back on February 15 and had to bring it back the very next day the 16th because the check engine light had come on and was running a little rough. It was the coil packs they put on incorrectly. I got the truck back on February 18. On April 16 I broke down on the side of the road because the fuel line blew off and spilled gas all over the ground. I had to have the truck towed on April 16 back to PTAC. ******************* was the manager at the time, and he said he did not know why the hose had come off. On May 25 the hose line blew off again and gas was everywhere. Had to have my truck towed again to PTAC. ******************* said, You need to replace the fuel tank, because the rollover valve was bad.On June 18 the fuel line blew off once more. **There is no room for my entire statement, please advice**
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.