Business ProfileforMeineke Car Care Center

THIS IS MY EXPERIENCE WITH MEINEKE CAR CARE CENTER, **************, PUYALLUP WA.I HAVE FILED A COMPALINT WITH ************ AS THEY WILL NOT RESPOND TO MY ATTEMPTS TO WORK WITH THEM TO RESOLVE MY ISSUE. DO NOT TAKE YOUR BUSINESS TO THEM!I received negligent oil change service there on June 18, 2024, for my 2013 X3 28i. This resulted in turbo/engine failure the following day. Please review the following, with attachments proving my case.- ***, your onsite manager, after 40 minutes waiting for oil change, indicated they had the wrong year/model (after I clearly indicated it at arrival). I told him I only had 20 minutes before I had to leave for an appointment; the oil may have been changed, but not the filter (see attachment 1).-After the turbo/engine failure the following day, I reported this to *** who indicated it would need to be taken to an approved Meineke repair shop and I should return and talk to ***********************, his boss. **** then sent me an email saying the oil and filter were changed properly according to make/model (this was not the case).-I took it to Coopers Auto Repair on June 21. After inspection, it was determined incorrect oil filter and oil used. ******* then did a complete oil change. They determined the turbo was blown and engine damaged (see attachment 3 and resultant cost of repairs). I declined repairs to get a second opinion; the cost was more than the vehicle fair value.-on July 4, I took the vehicle to KLB Repair, LLC as this shop is expert in older Euro model repairs. I kept the old oil filter from the *********** change (still in my possession) and gave it to the tech. The tech determined the oil filter model on my Meineke oil change DID NOT MATCH the oil filter given. This definitively proves the filter WAS NOT CHANGED; the botched oil change led to the vehicle damages as determined by both repair shops.During this time, I have emailed *********************** several times to work with Meineke to resolve this; he has ignored me.