ComplaintsforCommencement Bank

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have asked this bank to send our final closing statements to all our accounts. They will not send. ********** was the signer on account but the are no longer our management company since March 31, 2023. The management company and prior board failed to ensure account was updated to add current board members. Bank was given the necessary legal documents from current board and our current contract for our new agent but still refused to update our account. In addition, you see the email where former company told bank and gave address where to send all our final closing statements. **** still will not send hiding behind no current board member is on the account after being giving all the legal documents to update our account. We just need all our final closing statements to all our accounts the board is entitled to based on the state law RCW for hOA. All HOA documents are the property and must be turned over and not withheld as they being done. We need our records for transparency and audits.

  Customer response

  02/06/2024

  It is their branch in *******, ** I had selected not the one in ******.

  it is these two accounts we need our final closing statements we are due based on the *** law for HOA 

  Accounts

  100196244 our CD 

  0117100364 Checking

  Business response

  02/23/2024

  February 23, 2024
  
  Consumer Complaint ID #******** *****************  
  
  Re: Closed accounts
  To whom it may concern:
  The purpose of this letter is to respond to the consumer complaint regarding a request for records.
  Mr. ***************** requested information regarding a ********************** (***) account that had been closed in May 2023 and a Certificate of Deposit that was open at the time of this request on 10.21.23.  
  The accounts in question were opened by two individuals with confirmation of authority from meeting minutes and by-laws of the ****
  The two authorized signatories had full control and access to the accounts. Either authorized person could request records, update accounts,or make changes to the authorized persons signature card with support from new meeting minutes per bank procedures.  
  ************ was not an authorized signer on the accounts. The bank was not presented with a request by the signatories to release information to ************ or update the authorized persons signature card with support from new meeting minutes.
  One of the authorized signatories closed the Certificate of Deposit on October 23rd, 2023, with a Cashiers Check for the balance issued and payable in the name of the *** as they are entitled to do.
  Based on the facts and the response to the customer, the Bank followed proper procedure regarding account authorizations and believes sufficient action was taken to resolve the consumers complaint. All documentation was provided to an authorized person with closing statements sent to the address of record. One of the authorized persons sent the bank an email stating previous copies of documentation as well as the Cashiers Check had been mailed by certified mail to the new management agent. It is the banks standard practice to remain out of disputes between parties.  
  
  

  Customer response

  03/04/2024

   
  Complaint: 21196696
  
  I am rejecting this response because: ******** was provided and accepted our updated minutes and updated contract that the former company was not our agent anymore and not being truthful about being provided with the necessary updated documents that was given to *********; of bank by the new board members.
  
  Sincerely,
  
  *****************

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