10 Customer Reviews
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Review from KIM N
1 star06/27/2024
I need to have an oxygen sensor replaced for my ***** Civic. Bucky's Shoreline quoted me a ***** Brand Name Original part for $508.06, saying "***** parts are expensive and after-market parts do not work." They also charged one hour of labor $160/hour, shop supplies 5%, tax 10.4%, total bill $774.41. I paid the total bill with my Mastercard on 6/24/2024.Two days later I asked AutoZone to look up part as stated in the invoice given to me by Bucky's and found out this part is Denso OE with the price of $191.99, a difference of $316.07. When I came in and shared this information with the Service Advisor, this guy got very defensive, very mad, his face was all red and he threatened to get the man at AutoZone fired and said unpleasant things to me. He blamed the **************** of Bucky's who "determined the mark-up." Please note I never lost my cool dealing with this angry man.I perceive this a deception, a lie, a rip-off on the part of Bucky's Shoreline and the Service Advisor. They quoted one product (*****) and installed a different one with much lower cost to make a big profit. I want to express my dissatisfaction with Bucky's service and my disapproval of his bad behaviors, I found him intimidating and insulting to customer.I am a senior citizen who knows nothing about auto mechanics nor auto repair business. Bucky's has betrayed my trust with their deceptive practice. I expect to hear from Bucky's ************** and remedy for this situation.**********
Bucky's Response
06/28/2024
We have attempted to contact you several times to resolve this situation.Review from Donnie R
1 star03/06/2024
???????????? Took to *****'s for a brake master cylinder replacement. Next Day Van Wouldn't Start, Turns Over Won't Start. They told me the reason why my van won't start is because it's leaking fluids. It's been leaking fluid since I bought it 4 years ago and did over ****** miles.I took my van **** to get the break master cylinder replaced. They got the job done, but when I got home the next day, it wouldn't start, then started running only on 3 cylinders. I found a vacuum line that they cracked, so I fixed it, and it's still not running, so I don't know what they did to my van.My van was running just fine before I took it to this shop, and the next day, it just stopped working. So if you want your vehicle to come out with more problems then it went in with, I would recommend this place. I truly didn't want to take my Van **** to begin with because of last time.But I went against my better judgment and took my van t****, and now it doesn't run at all. But ran perfectly fine for over ****** miles and across the country. I've done DoorDash. I've done a lot of things in my van. In fact, I actually live in it. So the fact that it doesn't run now, ****** me off.I would definitely not recommend this place to anybody. Because every time I come ****, t****'s a f_ing problem. And now, this time, it's probably gonna cost me hundreds of dollars just to figure out what the messed they did.Review from Hedy F.
1 star12/29/2023
I had to tow my car to *****'s in ******/****, ** and they told me that if I had my car fixed at their auto repair shop, they would take the first hour off the towing company's bill and apply it to the repair cost.My towing bill on the receipt was $154.28. When I came to pick up my car, they said that the towing company's bill was for 1.5 hours and they said they'll take off $87.00 from the bill. When I came home I looked at the towing bill and it said that they took 1 hour and not 1.5 hours like *****'s claimed. So actually, *****'s lied to me and should have paid the full $154.28 which was for one hour.Review from Daniel W
1 star08/11/2023
I had taken vehicles to Bucky's before and had OK service. When I took my 2006 van in for the emission light it was new management. I was quoted prices to repair the problem. The invoice stated that there was a 90 day Labor Warranty and 12 month 12,000Mile Part Warranty. About 3 weeks later the emissions light came on. I took it back to Bucky's on 6th Ave and was told the warranty was not valid for this. I took the van to another repair shop and they discovered that the coils Bucky's replaced were not OEM but appear to be an economy after market brand. After several tests they discovered a head gasket leak. They told me that it was probably not worth fixing due to the age of the van and that it would probably last a couple of years I took the parts back to Bucky's to be tested. Over a month went by and no call from Bucky's. I called them and was told that 2 parts were bad but they would not reimburse me for all of them. I WILL NEVER GO THERE AGAIN !Review from Rashaud H
1 star07/13/2023
My catalyst converter was stolen, so I took it to Buckys in ****** off *******. They put the new catalyst converter on that day. They finished my truck and I noticed it was still making popping noises, v which usually means there's a leak somewhere. Tacoma Buckys on ******* sent me to the ******** Bucky's on Meridian yo help resolve the issue. Check Engine light and same codes have been coming up and my check engine light. Remind you as a customer I had never in my life been to ********************** until my catalyst converter was stolen. I've gotten multiple oil changes and had them do some other work. All while the Check engine light and codes kept coming up and nothing was ever done. This had been a ongoing issue for 2 years now and I feel I was robbed as a customer. They believe and trust in there workers than they do there client's/customers. I'll never take a vehicle here not any other Bucky's Automotive nor refer anyone to there corporation.Review from Kevin T.
1 star12/08/2022
Bucky's is a scam, they did work on my truck and didn't even bolt my brake caliper down. it came off destroying my wheel and other brake components. They act as if repairing the damaged caused by their negligence was a favor to me. They had to buy me new wheel because they could get the a replacement for the one that they damaged. I told the district manager who said that he "is an advocate for" me, that I wanted my money back. He told me that he told the owner said " F*** no, tell him to sharpen his pencil" I find this unacceptable. I could not go on two trips that I had planned due to the negligence of Bucky's They had my truck for almost one month minus the almost 24 hours I had it when it broke. The brake caliper could have come off doing highway speeds and I could have been seriously injured or possibly killed. Thank God it didn't. I will never do business with this company again and I will never recommend this business to anyone not even my worst enemy. The poor customer service and lack of compassion for the damage and risk they put me in. is truly repulsive. I wish I would have done a bit more research.Review from Kristy M
1 star07/29/2022
We took our truck in for repairs for a sensor at Bucky's. We called and they said they were waiting on a sensor to arrive. We called again and they said that they would contact us when it was ready. A week goes by, and I ended up calling them. They told me that the truck had been done for a week. No one called us and our truck sat there that whole time! We had to spend money for traveling back and forth to work with an Uber. Then come to find out, all they did was repair wires. They were never waiting on a replacement sensor. The guy who initially served us was a total jerk and unprofessional when we asked about pricing and when it would be done. If you don't like your job, you really shouldn't be working there!Review from Dan S
1 star05/10/2022
I brought my car in yesterday to get a new catalytic converter serpentine belt brake booster and back brakes and I brought my own back brakes. I got my car back cost me $2,920 and they only did $1,600 of repairs. They overcharged me on the brakes they charged me for work they didn't even do. I have never had worse service these are horrible people. These guys are liars and thieves. I would never bring my vehicle there again. He said he would make it right but there's no way somebody could s**** up that bad. These guys do horrible business I think they're tweakers. Don't ever take your car thereReview from Eric and Sarah W
1 star03/01/2022
Hey Buckys....we have a Court Order you pay over **** for your bad faith and lies. We have talked to a lawyer and he said to find your reviews and post our complaint before we take the time to hire the attorney and have him go to court to fight you again to pay. So, we would like our money. You have the Judgement and our address. Is there some type of problem in paying it? There is also a 12% additional We will wait till March 30, 2022 till we take action.Review from MarkS
1 star09/14/2021
I came to the Bucky's on ******* over here in Tacoma and had a nightmarish experience. Do yourself a favor, before you get any work done by these guys, make sure to get a pre-inspection done by another mechanic... Actually just stay very far away from these guys and you will be fine. They will up sell you on everything they can and claim no responsibility to causing any damage to your perfectly healthy and religiously maintained vehicle, even after they worked in said areas.I went in for an oil change and ended up wasting a week of my time, just to get all of these new problems fixed by another mechanic. My only mistake was agreeing to let them do more work on my vehicle that they "Recommended." An up-sale turned into leaking seals, torn up belts and codes being thrown left and right and like I said, I went in for an oil change. Bucky's company values are that it does the job right the first time. This may have been true when they first opened, but maybe now they should be saying they will get it right the 3rd or 4th time, that is, as long as you keep paying them.
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