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Business ProfileforTacoma Public Utilities
At-a-glance
Overview
Products & Services
Business Details
- Location of This Business
- 3628 S 35th St Tacoma Public Utilities Lobby, Tacoma, WA 98409-3115
- BBB File Opened:
- 3/26/1998
- Years in Business:
- 131
- Business Started:
- 1/1/1893
- Business Started Locally:
- 1/1/1893
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- City of Tacoma Department of Public Utilities
- Tacoma Power
- Tacoma Water
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:30 PM
- T:
- 8:00 AM - 5:30 PM
- W:
- 8:00 AM - 5:30 PM
- Th:
- 8:00 AM - 5:30 PM
- F:
- 8:00 AM - 5:30 PM
- Sa:
- Closed
- Su:
- Closed
- Additional Contact Information
Fax Numbers
- (253) 502-8771Primary Fax
Phone Numbers
- (253) 502-8000Other Phone
- (253) 502-8771
Customer Complaints
29 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jade L
07/12/2024
Tacoma Public Utilities Response
07/16/2024
Good afternoon ****,
Thank you for contacting Tacoma Public Utilities via the Better Business Bureau. We apologize for the disappointing experience you encountered the payments made in June of 2023 and February of 2024. If you have issues with not being able to cancel a payment on our website you can always attempt to call our office to see if we can cancel it. They payment may have already been in process as bank payments take 3 days to process. Per our policy when two payments are returned within a year timeframe and $100 security deposit is added to the utility account. The security deposit is returned to you after one year of payments are made on time or on your final billing if service is ended before that date. For updating card details on the website you will cancel your autopay enter the new card details and then re-enroll. Please don't hesitate to call us to confirm we have the correct account information enrolled for your autopay or if you have any other questions **************** can be reached at ************.
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