ComplaintsforPeopleReady, Inc

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 13, 2022 Branch Mgr, People Ready, ****************** ************************************************ Invoice 790308 $421.58 3/3/22 for 6.3 hrs & 3/4/22 for 4 hrs Job was to replace Janitor/Shop Helper while he was on vacation beginning 3/7/22 for 7 days.We set up a temporary job at People Ready for a person who could work from March 7 - 15, 2022. When they said we could have the same person for the whole time, our manager decided to bring the temp in for a extra 2-day training period prior to our employees vacation. His job has many parts to it, works with many people and places within our business. Therefore a Temp. was brought in for training on 3/3 and 3/4. On the 1st day of vacation, Monday March 7, the temp did not show up, he did not call and People Ready did not call us. We called People Ready to find out what happened, and they offered to send us a different person which they did and we paid that invoice. However, we had to have the Supervisor train this new person and the 10 hours we trained the "no show" temp was wasted. We protested paying that invoice. In response the Branch Mgr. said his people would never say that they would send the same person out. I suggested maybe he had a training problem rather than I was not telling the truth.The Branch Mgr. criticized us for setting up training days because he had read the job description and didnt see why we would need it. We pointed out that when we were told the same person would be scheduled for the whole time, the Ops Mgr. set up a 2-day training program before our employee left to ensure the job was done correctly and save management time in training. We are extremely busy. Had we known we could be getting different people, we would not have set up this training time. When the People Ready person showed up for training, but not the job, we lost ************* The Branch Mgr. kept repeating "the invoice stands", even when we asked for a compromise amount.Now we want this invoice voided.

  Business response

  05/04/2022

  PeopleReady always strives to ensure that our customers have the help they need to be productive and get their goals achieved. In today's labor market we simply cannot and would not guarantee that any associate/laborer will remain on the job for any given amount of time. However, we will always go above and beyond to ensure the help they need is provided.

  In this case the question of whether this customer "could have the same person" is an absolute "yes", and we would have conveyed if they wanted to ask the associate/laborer to come back they could certainly do that as long as they desired. Unfortunately simply allowing our associates/laborers to return to specific assignments dose not ensure they ****************/laborers often switch jobs for various reasons as we have seen more and more all over America these days. Employees will often accept a job then find something paying more or something that is simply more desirable work and move to that. All that is completely out of our control, but as mentioned prior PeopleReady will always look to ensure our customers have the support they need even if that means finding alternate associates/laborers to fill the void.

  In the end we are bound by wage and hour laws here. If the associate/laborer was utilized we are required to pay for the time worked and will only billed for that time. Unfortunately WA Sate law does not allow us to deny pay simply because someone was considered "in training". So based on the hours that were worked and billed there does not seem to be any discrepancy. If at anytime our customer determine that the associate/************************ is not a good fit they can send them back to us and we will only charge for the actual time worked and nothing more. Also, Online Access to each customer's account give them full transparency into whom they have coming and when. It also allows for canceling associates/laborers, extending existing orders and creating new orders. It is even available on our Mobile App. JOBSTACK which again gives full view of what is happening with the account and allows for changes to orders at anytime. So if the associate/laborer they noticed was coming was not the person they expected or wanted they could have most certainly canceled before any hours were worked thereby occurring no charges whatsoever. 

  If by chance the account process was not fully understood when originally established we would be more than happy to come out in person and work with you on that and even offer a discount the next time service is needed.

  Customer response

  05/04/2022

   Complaint: 17025196
  
  I am rejecting this response because: We told PeopleReady that if the same worker was not coming back, we would not spend 2 days of training time.  Only when they reassured us of having the same person, did we then decide to spend the extra money.  If we had known it is common for their worker to not show up, we would have decided to just cover the days we needed the help.  The training time was a loss because our employee could not efficiently do his full job and we were paying for nothing.  

  We have dealt with Labor/People Ready for years.  They have always called us and had direct contact if workers have issues.  Saying going on-line is better is simply not true.  We understood that their new on-line system was so our bookkeeper could verify hours and pay People Ready.  After 2 days of training, we had no idea why the worker did not show up as scheduled.  We called them to schedule another worker, they had not sent a replacement.  We paid the **** for that worker.

  Per our phone conversation with the mgr. from PeopleReady, he refused to compromise on the ****. We asked him to meet us half way, he refused. We asked for a discount, he refused. We asked him if this was worth losing a customer and he indicated it was.  They now offer to give us a discount next time we use them, knowing we are not coming back. Why didn't they offer the discount for the time in question, and keep a customer?  At this point we are asking for the **** to be voided.  3 of our employees had contact with the mgr. at People Ready regarding this issue, all 3 reported he was rude.

  
  Sincerely,
  
  *************************

  Business response

  05/18/2022

  As previously mentioned we are bound by WA state wage and hour laws. We cannot deny payment for people who work a scheduled shift simply because they were considered to be in training. Nor does the law have provisions for an employer needing to training more than one person. The associate showed up and stayed on site until dismissed. We paid the associate for that time and billed ONLY for that time. Whether they were deemed to be in training has no bearing on the hours spent there. Again, we only **** for the hours they are there on site following your directions.

  After reviewing the invoice a third time I see no discrepancies in the number of hours billed vs number of hours authorized to pay. Therefore the invoice is due and payable in full. 

• Initial Complaint

  08/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up to use PeopleReady employees to clean at one of my sites. Due to a very unprofessional company and it's inability to correctly train their office staff, we had people showing up drunk and on drugs, threatening to fight the site supervisor, a possible murder suspect, two young boys who seem to be casing the place to rob, the list go's on. I received an invoice stating it was due on 9/2, not a couple days later I get an email stating they was discontinuing my service for non payment and just like that I had no workers and lost my account. I feel PeopleReady is responsible for our loss and should provide the money we lost in our contract, loss of wages for our employees that lost wages due to their poor work eithics.

  Business response

  08/21/2023

  Hi there, 

  
  We are very sorry to hear this was your experience. We take all allegations seriously, and if this is still an unresolved concern, we would like an opportunity to investigate this matter further. Please contact us at ************** and we will work to ensure this issue is resolved. I assure you the behaviors described are not typical nor aligned with our values. 

  
  Thank you,  
  The PeopleReady Care Team 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩