Business ProfileforAero Precision, LLC

I have been waiting on a replacement, defective ambi charging handle they sent me for well over a year. Original handle has too narrow of milled slots, and the wings hang up in these narrow slots causing them to stick.They do not respond to emails in a timely manner, with communication being months apart, and now the last communication I sent is almost at a year. I was a loyal Aero customer for multiple builds, but this really left a bad taste in my mouth after singing praises about them for so long. My last communication from Nic V ************************************** ,ticket RUK-*****, says:"Thank you for contacting us, please confirm your current mailing address and I will issue you that replacement at no cost."Best ********************* team,Aero Precision I subsequently replied to this email on April 13, 2023 with my shipping information and have not heard anything back from them, nor received any sort of a replacement whatsoever. Phone lines are disconnected for tech support and they don't answer emails. Wish I would have known this is how they handle customer support BEFORE spending thousands of dollars on their components. No choice but to leave a BBB review I guess. What a joke.