ComplaintsforiLoveKickboxing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I purchased a membership from ilovekickboxing ******* for $800 that included classes that would never expire. I was only able to use 3 before having an injury that prevented me from returning. The injury healed during Covid and the place said it was temporarily closed. I’ve been waiting to see if they will reopen as it still says temporarily closed on their instagram but still haven’t heard anything so I contacted headquarters who said they have officially closed, but I didn’t receive any notice from them saying this. Headquarters said the business might have a bond with the state to repay people, but they have no forwarding contact information for the franchised location.Initial Complaint
12/05/2023
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
I signed up for the gym in 2022 accepting the six week challenge i was then told i need to purchase a membership. fast forwarding I loss my stepson October of 2023 I explained to Stephanie at Whitehall location what my situation was and i wanted to end my membership they explained i had two options to put my membership on hold or end it with 160 they then proceeded to charge my card multiple times in November and December i'm disputing November charge. They then kept a card i have took off y file to charge multiple times without authorization over 400 dollars I have not been in contact with any one and i'm moving forward with filing a law suit against them.Customer response
12/05/2023
This the Whitehall locationInitial Complaint
09/29/2023
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
I requested to terminate my membership. I paid the termination fee and was told that it would done. I have been charged for the last 2 months. I have called, emailed, texted, and sent an Instagram message. I had 1 reply from a coach telling me that he cant help me I have to talk to the owners. The owners do not reply. They are taking my money.Initial Complaint
08/29/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
This company offered a free 6-week challenge with a seemingly attainable goal. Upon consultation, a 599$ deposit with a possible refund was mandatory if you hit their seemingly achievable goal. Upon paying and attending the nutrition consultation, it was found that their meal plan included harmful fat burners, and the meal plan was tailored around these supplements. This now made a seemingly attainable goal very unattainable. They attempted to say that these were optional after my complaint and reservation that I would be able to receive a refund because, without stimulants, I would not hit the already aggressive target. When I decided I was not comfortable with taking supplements, and wanted a refund, and did not want to attend the challenge they said because they provided a non-tailored meal plan and access to a facebook group I was ineligible to receive a refund. This was not a transparent transaction.Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I had been an ILKB Chelsea member since before 2019. During the pandemic, the gym shut down, and it hasn't reopened since. I still had dozens of classes on my account, and have been trying to get in touch about my refund options ever since. No numbers are in service, and the only email address for corporate that I have found gives a canned response: "Each ILOVEKICKBOXING location is individually owned and operated. ILOVEKICKBOXING Headquarters does not have access to or handle memberships or billing for any studio." Looks like they are intending to just keep my money!Initial Complaint
11/23/2022
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I’m looking to cancel my membership, I signed my contract on November 14th 2022 , almost 2 weeks ago they told me I have to reneg my contract , then told me in order to cancel I have pay 169$ to cancel… I have not once used the gym.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Tacoma, WA 98406-2618
Customer Complaints Summary
6 total complaints in the last 3 years.
4 complaints closed in the last 12 months.