ComplaintsforHelpful Movers, LLC
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Complaint Details
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Initial Complaint
11/23/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
We contracted a move through hire a helper who we chose Helpful movers. We arranged for two movers to load up a UHaul truck moving everything from our storage unit into the truck. The one mover showed up on time, the other guy was 30 minutes late. They began loading the truck as soon as the second guy arrived. This was on Oct. 7, 2021. We supplied blankets, shrink wrap, tape, bubble wrap etc.. they didn’t use any of it. Most items in storage were already wrapped but we had several items not yet wrapped. The two guys moving is were careless snd in a hurry. My husband had to keep telling them to slow down as he didn’t want our stuff damaged, most of which we had just bought last year. On observation my husband did not like how they were loading the truck, they told him that’s how they were told to do it. My husband retired from UPS freight and had loaded trucks for 26 years. He was worried about our furniture getting damaged. Upon loading they dropped a box snd broke Corning ware and glass bowls, They also were sliding a dresser and broke the leg off. This was done before they finished loading. After they finished loading the truck we closed it up and opened it when we arrived in Florida on Oct. 17, 2021. Things had fallen, the two movers on this end took pictures snd told us the truck had been loaded wrong. They started finding damaged items right away. Power leather sofa & loveseat both sustained damage, Yamaha piano, a buffet, dining chair, 3 barstools, a wood file cabinet et, bench, etc. we filed a complaint with Hire A Helper who responded immediately but we have not gotten a response from helpful movers at all. We’ve emailed and left phone messages. They have ruined thousands of dollars of furniture, most bring do new we have invoices for. They need to pay for damages.
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Contact Information
3435 52nd Ave NE
Tacoma, WA 98422-3108
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.