Business ProfileforFulcrum Real Estate Services Inc

On 11/15/2023, during a tour with the Multi-Site Manager at The Hub Apartments, *****************************************************************, he and I agreed on $1399 monthly rent for Apartment 425, free 12/2023 rent, free disabled parking and a 12-mo lease starting 12/1/2023, with move-in on 11/29/2023.I submitted an online application on 11/16/2023, providing bank account details for deduction of the $45 application fee. Providing direct access to a bank account was mandatory.Because the manager approved my application and reaffirmed the terms of our November 15, 2023, verbal agreement, via email on 11/22/2023, I agreed to the agreed-upon 12-month lease. He then withdrew $250 from my account and immediately emailed a lease with completely different terms: a 11-Month 3-Day lease, ending 10/30/2024, move-in TBD. I emailed an annotated 39-page lease to the manager on 11/24/2023 for corrections and signatures. On 11/27/2023, he replied by email that he was unable to amend the erroneous system-generated lease, stating, we cannot contract a lease that is 12 months + days without a notary and it's against our company policy.The manager's acknowledged inability to provide the mutually agreed-upon lease has led to a failure to fulfill his contractual obligation.I acted in good faith by securing a verbal agreement, completing the online application, and obtaining written confirmation of the agreed-upon terms before agreeing to proceed. Furthermore, I took the initiative to identify conflicts and errors in the lease, annotating them for correction and ensuring it was ready for signatures. However, I was taken aback by the managers revelation that his offer was not in compliance with his companys policy.On 12/24/2023, I emailed the manager a letter titled "Request for Refund of Holding Deposit Fee," requesting the $250, providing evidence. I received no response.Fulcrum Real Estate Services, management company for The Hub Apartments, owes me the $250.