ComplaintsforEl Gaucho
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Complaint Details
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Initial Complaint
07/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
purchased a $435.00 gift card at El Gaucho. It was lost in the mail. The manager at the Tacoma restaurant told me they are capable of retrieving the balance of the card and cancelling it, but are unable to transfer balance to a new gift card. Her reason? "Because deviant people have ripped off the company in the past." I've left several messages with the corporate office with no return calls.If El Gaucho can check the balance of a gift card, cancel it so that it can not be used, why can't they transfer those funds to a new gift card?Business response
07/14/2022
This guest has already been issued a full refund to her credit card. She was indeed contacted by multiple corporate and store level employees. This is a great reminder is to use caution gift cards moving forward and remember the advice printed on the backside of gift cards Treat as you would Cash
Macy Boulais | Restaurant Controller
EL GAUCHO TACOMA
2119 Pacific Avenue
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.