ComplaintsforCompass Point Technologies

• Initial Complaint

  03/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I used a 3-day pass which is listed on the PropertyScout.IO website, https://app.propertyscout.io/signup The amount charged for three days is $9.95. I was charged two times on 12/29/21. I will now contact the BBB to report deliberate deception as I followed the protocol and canceled, please see the attachment showing the cancelation date of January 1, 2022. This cancelation was printed directly from their website. I then was charged three additional times shown by using * which needs to now be corrected. 12/29/21$9.95 (correct)*12/29/21 $59.95 (fraud and deliberate deception) *01/29/22$59.95 (fraud and deliberate deception) *02/22/22$59.95 (fraud and deliberate deception)I am due a refund for the three months that I SHOULD NOT have been charged for. Refund $179.85 immediately.Regards, ***********************

  

  Business response

  04/10/2022

  Hi *****,
  
  Thank you for reaching out. I apologize for not seeing this a week ago and responding sooner. It can certainly be frustrating to see surprise charges to your card. Let's get it fixed.
  
  I took a look at your account. It turns out that two accounts were created within two minutes of each other (see attachment). One was for the three day pass and used the email ************************* and another for a monthly subscription that used the email ******************************.
  
  You were charged three months until you cancelled the subscription on March 4th:
  1. You disputed the February 28th charge on March 4th. On April 1st it was resolved in your favor by your bank, Citibank, N.A.- ******* The funds should have been returned to you.
  2. You disputed the January 29th charge on March 8th. On April 1st it was resolved in your favor by your bank, Citibank, N.A.- ******* The funds should have been returned to you.
  3. You disputed the December 29th charge on April 1st. Our payment processor tells us "Dispute evidence is being reviewed by the cardholder's bank." They'll email us by May 12th with their decision.
  
  *****, I can see this was a legitimate mistake and there's no way you'd receive notifications with the incorrect email address.
  
  I'm happy to issue a refund for the December 29th charge but our payment processor won't allow it while a dispute is being processed. Would you like to remove the dispute and we can process the refund? That will get the money back to you the fastest.
  
  Please let me know and we'll get it sorted out to your satisfaction.
  
  Thanks,
  
  Caleb
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩