ComplaintsforGig Harbor W/S LLC

• Initial Complaint

  04/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  ON March 30, 2024 I purchased a motorcycle Triumph Speed Twin Vin #***************** for $7500.00 of which $250 were for documents and licensing fee.After completing the purchase and signing all the documents, they disclosed that they were NOT in possession of the Title of the vehicle. They promised the document would be sent that same weekend. After 10 days and several calls to *************************, I was sent some documents that they claimed would help me obtained the title. I went to the *** with such documents and they explained that the dealership must produce the title and send to me. I have yet received anything other than promises that they will send a title. At this point I have a motorcycle that I cannot drive or sell since I do not have the proper documentation.

  

  Business response

  05/13/2024

  We have been in contact with the customer and explained that we did have a title when they purchased , although it was a Wa. lost 
  title which will not transfer in Or. We were able to expedite an original title from ****** and Fed Ex to the customer overnight today
  May 9th  for customers to receive May 10th. We have countless phone calls to Ha. Dmv and overnight mailing costs to the original owner to coordinate , 
  signatures , we apologize for the  inconvenience.
  

  
  

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used vehicle from Goodfella's in Nov 2023. Shortly afterwards it was discovered that a few major maintenance/repairs were needed; of which a couple were major safety issues that should have been found during their pre-sale inspection & either fixed or noted. I sent a letter with cmplaint and receipt requesting a refund for the amount [$3800 without coverage, approx $660 with coverage] not covered under the extended warranty I purchased. They did finally send over their inspection sheet I requested multiple times upon receipt of the letter, but have not received any communication from the delarship concerning reimbursement.

  

  Business response

  05/13/2024

  The customer purchased the Murano and drove it 3500 miles in 45 days . Goodfellas serviced the Murano and sold the customer a warranty, I never heard about the problems
   until after she chose to take the vehicle for service. We have been here for 30 years and use the same trusted shop to inspect all our vehicles. I do not feel we are 
  responsible for the customer's decision to do maintenance and ball joints ( all wear items ) and accept other shops' recommendations as it is their job to sell the customer service.
  Thanks *********;
  

  
  

  Customer response

  05/14/2024

   
  Complaint: 21526075
  
  I am rejecting this response because:

  I attempted to contact the dealership multiple times. Initially was blown off by the salesman when I called for inspection report when I initally suspected an issue with the vehicle within a couple weeks of purchasing. Was givien the run around [told me to call the main number]. When I did finally get a call back, "we don't have that on site, you need to call the shop that we use to get it yourself". Upon trying to contact the shop [which I was told was owned by the same group], reponse was that they didn't have it either - the shop doesn't keep it, the dealership would have it. Did not receive it until I contacted the BBB, which makes me question the authenticity of the document. Containcting via phone was the only method to contact them other than showing up in ****** [which was not ideal with the distance from my location & their business hours]; no email communincation possible - nothing listed on their site, business card, or in the documents I received. When the issue was diagnosed, it needed to be fixed asap, and was not going to go back & forth with the dealership in ****** [I live in *******] to get it fixed by them at their shop that didn't fix it to begin with.

  I did purchase the waranty, which is why I am only requesting the repayment for my out opf poocket of what was not covered by the warranty - not the full cost of the necessary services.

  
  Sincerely,
  
  *************************

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a bike on October 28th of 2022 I was not allowed to take the bike for a test drive as they were waiting for cover the bike was missing, I was also told once I signed the paperwork it could not be undone I figured that was normal so I did not think much of it, the bike was started and appeared fine. when I picked up the bike I drove it 4 blocks the speedometer was not working and then all of the warning lights came on, I pulled over immediately and called Goodfellas, they told me to bring it back, they said they would have it fixed, they delivered the bike to my home but I was not able to test it until that weekend, I took the bike out for a drive and the same thing happened, I returned home and call Goodfellas they said they would come get the bike and make sure it is fixed, it has been at couple of repair shops but has spent most of the time at Bellevue Kawasaki where it still is, I have paid payments and insurance for this bike with no use of if it for a year now, I have asked the owner numerous times to resolve this, he continues to state that the bike will be fixed, I am told the repairs are in the ***** dollar range, and it is still not fixed and no time frame of when the part will be available or if that part will fix the issue, recently the owner stated that he could trade me into something else but he would not pay me what I paid for the bike! the warranty they sold me none of the bike shops would take so I canceled it I paid **** for the warranty only **** was refunded, this seams fraudulent to me, this bike should never have been on the lot for sale it the state it was in, it will not pass emissions if they can not get the bike corrected, to me the only resolution is to unwind this deal, I want the payments I have made, my down payment + Fees and he can keep the bike, the contract total is ********* this is the worst experience in purchasing anything I have ever had and I don't think it should take a year+ to correct.

  

  Business response

  12/04/2023

  ********************** purchased a very high performance used Kawasaki H2 Motorcycle that was modified. At no point was he ignored, and in fact took extraordinary measures to rectify the situation.  We apologized about the delay in time it took to help him get the bike repaired and made safe. We picked the bike up and took the bike to a local dealer who could not fix it and referred us to 2Wheel Dynoworks in ***********. , We took the bike there twice and paid roughly $1500.00 dollars to reflash the *** and tried to make the speedometer work. They were very nice people however, they did not have the ability to fix the issue.  We then delivered the bike to ******** Kawasaki (very nice people)with an open check book to fix the problem. The delay to repair was due to a parts shortage at Kawasaki and we had to wait for a new wiring harness and ***. The bike is back in Mr. ********** possession and we have about $10,000 dollars invested in repairs and labor moving the bike around, and exploring the best fix for his situation. We also provided him with three months of payments in concession for the inconvenience and unforeseen grief he experienced. 
  
  We stood behind the product we sold
  all the way through. Im proud of the way Goodfellas handled the situation and 
  all the dealers service departments who participated in providing **********************
  a safe motorcycle. 
  
  Thank you for the opportunity to share our experience.
  
   ****
  

  
  

  

  Business response

  12/04/2023

  RE:   *************************************
  File #:   20845333
  The customer, *****************************, took delivery of his motorcycle listed in the complaint on Saturday, November 25th 2023. Repairs in the amount of $7858.18 were completed at ******** Kawasaki, were paid in full by Goodfellas Motor *** and he was issued a check for $966 as reimbursement for time loss with the bike. We consider this case closed. Thank you. 
  

  
  

  Customer response

  12/06/2023

   
  Complaint: 20845333
  
  I am rejecting this response because:

  I AM STILL SHORT FOR NO USE OF MC for 10 months and he did pay for 3 months, but I feel he still owe me for 10 more months as I paid with no use. PLUS INSURANCE AND INTEREST.  **** WANTED ME TAKE BATH WHEN TRADING IT IN. WILL NEVER BUY ANOTHER VECHILE FROM AGAIN. WORSET EXPERIENCE BUY VEHICLE FROM THIS DEALER. 

  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩