Customer ReviewsforMotors Northwest

I paid cash for a minivan, and was informed that there was a malfunctioning mechanism on the trunk door, but I was reassured it would be fixed ASAP, and it would be available for pick up the next day. Unfortunately, the issue turned out to be significantly more complex than previously expected, and it has been over 4 weeks to diagnose the problem-- this was not entirely Motors NW's fault, I will admit that. The reason for the one-star review is because they assured me that they would call me back with updates SEVEN TIMES and did not, they were repeatedly deceitful when I inevitably called them for information, and they threw **** (the person who took us for a test drive) under the bus again and again. **** was a great sales person, who was very upfront about the issue-- he was not privy to the problems regarding the diagnosis, and was very apologetic that things had been handled so poorly. Every other sales manager treated my minivan as a non-priority, and only told me what I wanted to hear to get me off the phone/out of the office. I visited the dealership this morning, and was guaranteed that the ***** would call me today with an update, and to discuss changing the terms of my contract, and once again: no call. If they don't deliver my van to me by tomorrow, as promised, I will be demanding my money back and failing that, pursuing legal action.

**** and Alameda were absolutely great through the entire buying process and helped me get into my Jeep Renegade. I recommend Motors Northwest, this company has integrity and cares about its customers.

*******, We are so excited for you! That Renegade is super cool! Thank you so much for your kind words we really appreciate it! Alameda and **** are truly amazing we think so too! We truly care about our customer and you are now part of the ******************** Family! If you need anything reach out we are here for you!