Business ProfileforTumwater Eye Center, Inc.

To whom it may concern,My name is *****************************. Recently, I visited the ********* Eye Center due to unavailability of appointments at my primary doctors office, ******************. I needed medically necessary contact lenses, as the ones I had broke. During the appointment, the doctor commented unfavorably and repeatedly about my regular doctors and informed me of a white film on my right eye, blaming my regular doctors for the damage. Despite my preference for new contact lenses, the doctor ordered prescription glasses for me, stating it would take 3 months to fit me with contacts. However, after a week of wearing the glasses, my vision didnt improve, compromising my ability to see. When I contacted the ********* Eye Center, they informed me that I had to wait 14 days before any changes could be made. Subsequently, I attempted to book another appointment at ******************, which had previously been booked solid until September. However, I was able to secure a spot and got a new eye exam, which showed that nothing substantially had changed with my condition, and I simply required new contact lenses. Unfortunately, my vision insurance denied coverage for my contacts due to the fact that I had already purchased glasses. I have called ********* eye center multi times and they continue to tell me they cant return them even though the glasses are not working. I spoke with the *************************** and she said they dont have to tell me about their policy its up to me do that as a customer and I cant read. I spoke with my insurance and they have told me I have 90 days to return the glasses because of my insurance. My insurance cant cover my medical needed contact lens so I can see and ********* eye center wont return them and credit my insurance or my money back .. I have been unable to go to work or leave my home because my vision is impaired. ********* eye center doesnt care about my condition Im starting to feel theyre being racist because Im African-********.