Customer ReviewsforYakima Chrysler Dodge Jeep Ram

I took My Jeep into this dealership and was quoted **** in parts with a maximum of **** in labor. They then doubled the labor cost and parts cost the next day. Their Engine replacement cost also doubled and they are overcharging for every part on the list. Other dealerships quoted me the parts at half the price they are trying to charge. I had three separate independent certified mechanics review their quote and all came to the same conclusion. ****** in service is terrible at communication as well as getting any information that is needed. His quote was typed up in an email with no pricing and I had to insist on a formal quote. I got the same email back with numbers next to his inline parts list. They are a Joke and I truly hope no one makes the same mistake as I did taking my vehicle here.

The dealership sold the truck that I ordered, and waited 4 months for, out from underneath me without notifying me in any way. I cannot in good conscious recommend anyone purchase a vehicle here.I ordered a truck in early May 2021. It was an estimated 3 months or so wait time. 3 months later near the end of July I started calling the dealership about updates on my order. The sales Rep never contacted me at anytime. Also, besides the first call mid July I was never able to contact my sales rep, I had to get updates from however else was working.First, they said it was being shipped via train and should arrive to their depot on 8/3 and should arrive at the lot around 8/9. I call again on 8/11, they said it arrive 8/5 and give it 14 days to freight over to their lot, which puts it around 8/22. We are now 3 weeks past the initial estimate but I wasn't too bothered it was a logistics delay.I call 8/24, and they tell me that they sold my truck to someone else. I have never received a phone call nor any notice my entire interaction with them. I had to initiate contact to get any information about my order.So how could this happen? How could such a colossal mistake happen? I quote from the ** "your name on the paperwork was small and these trucks are getting sold before they even hit the lot". The only compensation they entertained was paying for the 2022 model because the factory does make the 2021 model anymore. A 1000$ difference. My trust and future business is worth more then that