3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Shelly B
1 star03/18/2024
I went to the cascade eye in ********, **, and had my eyes examed, and was told I need stronger lenses., So I received my new glasses, they were not any different from year before. I needed to have them redo the exam at no charge a week later. BUT THEY WOULD CHARGE MY Insurance again. I feel it is a fraud on there part to get more money from insurance I canceled.
Cascade Eye & Skin Centers Response
03/19/2024
New patient scheduled for a full eye exam and is billed as a comprehensive medical eye examination. Patient was given a prescription for eyeglasses based on the findings of the exam. Patient filled prescription with another third-party retailer which informed patient there was no change in prescription.
After the patient contacted us regarding their continued impaired vision - we scheduled a "glasses check appointment", whereby if there is an error on the prescription - there is no charge for the appointment.
If the physician during the "glasses check appointment" determines there are other diagnoses contributing to the impaired vision, we inform all patients there *** be an additional billing warranted for the specific diagnoses. Patient had a pervious procedure done on their eyes several years ago - which *** require a differing procedure to remove built up film on an inserted lens, that *** be the source of the impaired vision.
Patient is member of a contracted payor and we must follow all medical billing procedures as outlined in our agreement with the payor(insurer).
There is no intention to misrepresent or overbill any patient. We are fully transparent with all patients as to the process and understand it *** be frustrating to understand. Our customer service manager attempted to resolve the issue with patient, but patient stated, "you don't understand" and ended further communication.
We welcome the opportunity to resolve the matter with the patient should they choose to be in communication with CESC.Review from Thomas S
1 star06/23/2023
Avoid at all costs. Bait & switch to get customers in the door but then try to provide only half the services promised. I was calling around trying to find a near-term appointment for both glasses and contacts, so specifically told every place I called it had to be for both. They said no problem, as long as I could go to their farther location -- 40mim drive for me, instead of the one 5min down the street. I said okay, because I need a prescription fast and continued to make sure that appointment included both. Lo and behold, upon arrival I'm told that they would only do glasses that day and I'd have to make a separate appointment with a "specialist" for the contacts. 1.5hrs wasted driving around and another hr on the phone with their admins submitting my personal info for nothing! Scammers.Cascade Eye & Skin Centers Response
06/30/2023
Our Patient Experience Team strives to provide excellent customer service starting from the initial phone call with our office. This includes convenience in scheduling as well as providing alternative locations to provide service when the patient has an urgent need.
Cascade a matter of practice does schedule not both the eye exam and contact lens fitting in the same day as the fitters for each product requires a different skill set. We do on occasion, schedule both at the same time in coordination with the Eye Supervisor for the location to ensure providers are available. We deeply apologize for the breakdown in communication and dissatisfaction with our services by the patient. The patient is welcome to call and speak to our *********** it they so choose so we can resolve what the issue was/is.
There is no "bait & switch" nor "scammer" as both infer the intent to deceive. We have been in business for nearly ******************************************************* business practices with the intent to deceive our patients. Secondly, we are highly regulated by WA state and the Federal government. There are occasionally breakdowns in communication and expectations - of which, if given the opportunity, we take ownership of when we fail our goal of delivering excellent patient care.
Review from Ellen M
1 star10/08/2021
This problem is with **************** in ********, **:My first time in, **** said she was the only one who did the Cool-Sculping and worked 2 days in ******** and 1 or 2 days in ******. I told her I would call her back after deciding which location to have my treatments. I picked ********. June 10 appointment I showed up at the ******** location and the person at the desk said she wasn't there but in ******. "They changed her schedule", "I said why didn't someone notify/call me about this?" June 30 my next appointment I waited in the waiting room for my appointment with ****. I heard another patient at the desk be told she had come to the wrong location for her appointment. I heard her say "Well I won't have enough time to get there" Then **** came and took me to a room. We discussed my treatment. She said there wouldn't be enough time to do all the treatment but she could do one leg. I said I will get lopsided and decided not to do the treatment that we had set the appointment for (to do both legs). She sat at the computer to make a new appointment date. She said she was booked up for a long time and then said, there are other people here that can do this also. I said, well lets find some one else. Finally she put me down for Aug. 11. On July 23 at 10:50 a.m. I cancelled the Aug. 11 appointment. I spoke with ***** and she also gave me the supervisors name: **** and her phone number. The following week I got a text reminding me of my Aug. 11 appointment. I replied to the text: NO. I had a voice mail that the office rescheduled my appointment. Then another voice mail with the day of reschedule: Sept. 8. I never got a text to accept that appointment and on Sept. 8 I received a call from **** asking why I'm not there. I told her I had just gotten home one day before from a big planned surgery on Aug. 31 and I would never have made an appointment for Sept. 8. I also discussed the above with her and reminded her I was turned away TWICE without getting the treatment that was planned. She said" well they changed my schedule, I go where they tell me to". I replied "why didn't anyone bother to tell me". She also said at the desk they don't always make the appointments for the right amount of time. I said "But you know how much time I need and you could have told me what to ask for as I was leaving". **** also talked about herself at each visit where I spoke with her, which I didn't care for. Her age - 52; last visit she said she now could use a cool sculpting herself. I told her I would never come back to Cascade Clinic but find another company for this treatment. I was extremely disappointed that:1. I didn't get the treatments I signed up for 2. That I wasted the good part of two days going to the clinic.I am a very busy person. I can understand one miscommunication but this has been several in a short amount of time.*****************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.