ComplaintsforUniversity Place Refuse Service Inc

• Initial Complaint

  01/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Despite having no current balance on my account they refuse to pick up my trash. I paid previous balance on 1/6 current month due 2/10 bringing my account up to date. They didn't pick up trash 1/15. I called 1/19 to find out why. Was told I was more than 30 days past due. Was confused but decided I would pay the balance of $157.73 when I got paid 1/20 despite the balance not being due until 2/10. Called today to be sure I wasn't missing anything. Was told my trash would still not be picked up Monday because payment takes 3 days to process. Asked why they stopped service when my account was current and the $157.73 wasn't even due until February. Was told it's a past due balance. Tried to explain if it was a past due balance why does my bill say due 2/10. Even stated it looked like the payment made 1/6 may have been applied to current month instead of previous month. Was told I was wrong. ******** kept talking over me. I finally said regardless of the past arrangement my account has a 0 balance. I just need to know that my trash will be picked up. I was told no. I got frustrated and asked if there was someone else I could speak because she keeps talking over me and not listening. Was told no because she's the office manager. I stated every time I have to call the company there is an issue. That I generally don't get frustrated with CSRs because I know there is only so much to be done in some cases but could not understand why I was being punished for a balance that wasn't even due yet. She argued with me and said I wasn't being punished and the balance was due I got more frustrated and said she wasn't f****** listening and asked again to speak to someone else. Was told no. I asked why they were the only company I ever have issues with and why they were always so rude. She said I haven't been rude your the one yelling and swearing. I said again you've been talking over me every 5 secs you haven't listened to a word I've said of course I'm mad.

  Customer response

  01/24/2023

  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

• Initial Complaint

  12/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I used this company in 2021 from Jun 04 until Sep 24, 2021. They took money from my partner for ***** July, and Aug 2021. I called them twice and told them we don't need any services from Oct 01. I went to their office and paid cash for the month of September and told them again " no more service we need from Oct 01, 2021." Then again they billed us. As I have been so busy for the last couple of months, I was not able to find the receipt (but if I find it one day in my paperwork then I will them to the judgment). I spoke with their office manager and then again I received a ****. The next day, again I went to their office and pay again for the month of September with a check to keep the proof as I don't trust this money hunger, at all They charged me an extra $ 7 &some cents for the late fee !!! Then the rude old woman in the front started telling me I have to pay for the month of Oct 2021, as well. I told her we didnt use it in the month of October for any services and I mentioned it to your office a couple of times Even I was talking with their manager the night before about the issues that I paid for September but I charged again. company, I wrote a letter and tell them we don't need any more services from Oct 01, 2021. But again they charged us for the month of Oct when they didnt give us any services and I was told them in person, on the phone and with a letter that we don't need their services. This company doesn't have a good reputation in our area and none like their rude unprofessional personnel. Their **** service description is very messy and just they can figure out for their overcharging people. I need their owner, ***************, or his General manager, ***** contacts me, adjust the **** for October as I didnt use their services and I told them a couple of times in Sept 2021 to stop my service from October first. **** send me any more **** when I told them to stop my service, it seems your office doesn' understand and just like charge people more & more

  Business response

  01/20/2022

  Hello-
  After reviewing the account service address history, it appears that we have given credit for October, November, and December as per the customer's request, and the customer currently has an account credit of $33.27 on the account.
  We have no record of that cash payment made as the customer describes.  When she contacted us about it, she said she couldn't remember how she made that payment.
  

  I stand behind how our office personnel handled the situation, as we will not credit a payment to a customer if we don't, or the customer doesn't, have any record of the transaction.

  Thank you for reaching out.

  Sincerely,

   

  *****************************

  Asst. General Manager

  University Place Refuse and Recycling

  
  

  Customer response

  01/28/2022

  Complaint: 16403976
  
  I am rejecting this response because ************ has hungry money behavior. I was told a couple of times by the phone and in person and the last time by writing that I don't want their services from Oct 01, 2021. I was told them I paid for my Sept **** but they said we don't keep any record of payment and you have to know about that. I am sure I paid for the month of Sept before but they told me they don't have it in their record. I look at all my checks copies but I can not find it then it is possible I paid by cash and they gave me the receipt. As I have a fractured shoulder after my deployment, I can not look at my paperwork and files but I am sure if I will find that receipt, I will *** this untruthful company. It is the outrage when they tell you, they can not look at the client payments account.
  However, I paid again with a check and they charged me an extra $7 and some cents for late fees for the month of September. I told them I informed them a couple of times about stopping my service from October 01 but the rude old lady in the front said, We sent you a **** again for paying for the month of October and they did again. This is the reason I contact BBB, as this company still want to charge me when I didnt have any services in Oct 2021 and I was told them before. Also, none of them return or respond to their voice mails. Their bills and service description is very confusing for the clients and a lot of people in University place are not happy with this company services & attitudes.

  ************ is supposed to give the correct bills information or payee to their customer requests. If you tell me you don't have the correct record of my payments then you need to give us better service. If customers pay in their office in Cash then they ignored giving us any record of our pay. This is not right and we can not trust this company at all. They just want to charge and overcharge the residents even when they don't give us any services. They need to stop these horrible attributes and work on their better service and customer **********************. They need more professional people in their office and in their team. I am sure their GM doesnt have any choice for supporting his unprofessional team and ignoring the clients complaints.

  
  As I do not trust this company at all, they need to send me the corrected **** information. Also, They need to take off the name of ********************* from the **** and clear his credit account information from their system, and don't charge him automatically anytime. This is my formal notice to the University Place Refuse Service, **** and their owner. Currently, He is not in charge and his name is not supposed to show in any ****. If his credit card is charged by your company or any charges going against him, definitely I would be next day in the courthouse against U.P Refuse and Recycling.
  
  
  
  
  

  
  Sincerely,
  
  *************************

   

   

  Business response

  02/04/2022

  Hello-
  We have already removed the Oct/Nov **** that ****************** is disputing, and will be issuing a check for $33.27 which is the current balance on the account.
  Regarding removal of ********************* from the account:  we will need additional information from ***************** in order to properly transfer the account into her name.  Please have her give our office a call at ************ M-F 8:30-4:30 so we can gather that information and transfer the account.  We are happy to do that for her.
  
  Sincerely,
  
  *****************************
  Assistant General Manager
  University Place Refuse

  Customer response

  02/15/2022

   
  Complaint: 16403976
  
  
  I am rejecting this response because: I didnt receive the refund that they are talking about. My name is already in the account and I need to keep it in solo as I do not trust this company anymore for any future charges from other party and I need to keep only my name on the **** right now. I am not interested to talk with their office as I talked with them a lot of time and they are not doing well and responsible. That is the reason I m ending it here and asking for my request. I am so exhausted to repeat to this company everything ten times...

  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩