Complaints

This profile includes complaints for Holland Partner Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Holland Partner Group

  808 Washington St Ste 500 Vancouver, WA 98660-3577

• 

  Holland Partner Group

  1111 Main St Ste 520 Vancouver, WA 98660-2991

• 

  Holland Partner Group

  1209 Westlake Ave N Seattle, WA 98109

• 

  Holland Partner Group

  4754 Fauntleroy Way SW Seattle, WA 98116

• 

  Holland Partner Group

  1212 Harrison St Seattle, WA 98109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From day 1 there has been relentless noise right below my unit, screaming all times during the day and night its been so loud that I cant get any real sleep. Unfortunately, my unit, 209, was facing the street the and you can hear every car and drink going by and their horns blowing etc. The work ran intermittently throughout the workday for over 9 months and made it impossible for me to work, from home as I am a remote-based employee. Not to mention the work out room is right above my apartment and I hear all of the weights dropping on the floors, running on the treadmill as if they were right in my apartment. The walls and ceiling are made very thin. I have been flooded out each month sometimes twice in a month, because of backed up pipes! Their plumbers cant fix this problem, I was given this appointment with the manager knowing very well this was an unlivable situation yet rented it out to me anyway. I injured my back cleaning up the waste. The trash compactor down the hall is always filled to the max causing bad smells and flying insects everywhere in the hallway, inside my apartment including in my refrigerator just disgusting. The pictures added are just to show what I been dealing with there are many more if needed. The managers are very lazy and I learned live on property WHY? They do nothing to help the paying tenants its time for new management and renovation asap! Im asking for every dime I paid while living in this inhabitant dumpster. I also included a minimum amount for my back injury and some of the lost items that were destroyed in the flood due to the faulty pipe lines. This will include mental anguish stress lost of work and suffering including my up coming moving cost as well! This is my settlement agreement only.

  Business Response

  Date: 02/24/2025

  We have reviewed ***** ********' complaint regarding Unit 209. Its important to clarify that *********** is not an authorized occupant of the unit, which is a one-bedroom residence leased to her family member. Our priority remains working toward a resolution directly with the actual resident, and we have made a good-faith effort to do so.
  
  At this time, we are working with the resident directly and have come to a resolution.  Our communication has been productive and solutions-oriented.
  
  Regarding the claims in the complaint, Ms. ******** is not a leaseholder, nor does she pay rent for the unit. Based on our review, the claims for damages do not appear to have merit.
  
  Holland remains committed to its residents and fostering positive relationships with them. While maintenance concerns do arise from time to time, we are actively working with the resident to address any issues.
  
  Thank you,

  **** Management Team

   

• Initial Complaint

  Date:10/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello - I was a resident of ************** from March 2022 - October 2024. I terminated my lease 4 months early, prompted by 5 months of relentless construction noise below my unit. Unfortunately, our unit, 209, was immediately above the new business. The work ran intermittently throughout the workday for over 5 months and made it impossible for me to work, as I am a remote-based employee. ------I attempted to work with on-site leadership to resolve, but was regularly told that because we were informed via email, no concessions or support would be made. We were given one construction date in May, and I followed up in July. ------******** ****** <************************************************************>Wed, Jul 3, 12:45PM "The construction is scheduled for completion by the end of July; however, please note that this does not necessarily entail daily noiseit varies based on the daily activities. I apologize for the inconvenience and lack of detailed information. While we would regret losing you as a resident, we are prepared to offer further information on the process should you decide to move."------We were given no other information. The drilling continued through mid September, when we finally decided to move early. We were able to secure a 50% credit for our move-out fees, with ******** clearly reminding us that he would not be considering any other support: "Unfortunately, this is our final offer, and we will move forward with updating your ledger to reflect the 50% reduction in the lease termination fee. If you have any further questions or concerns, please dont hesitate to reach out."------I'm only requesting a return of my remaining fees to break my lease. It was upsetting to be treated in such a flippant way, in a community we'd liked and referred others to. I felt disregarded, disrespected, and small. The financial impact of a few thousand dollars is meaningful to us, and I'd appreciate your consideration.

  Business Response

  Date: 10/28/2024

  Attached are both the Lease Agreement and the Lease Buyout Agreement, detailing the terms to which the tenant agreed. As outlined, the tenant is required to pay a Lease Termination Fee, though we did offer a 50% reduction in this fee as a goodwill gesture in light of ongoing construction. We must, however, follow fair housing regulations, which means we cannot make special exceptions to one tenant over others.

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to respectfully dispute the final charges assessed upon our departure from The Lydian, **********************************************************, where we resided from September 2023 to September 2024. We take pride in maintaining our leased apartment and have some concerns regarding the fees listed.After a thorough inspection prior to our move-out, we were informed that there were no damages to the apartment and that the paint was in excellent condition, matching the state in which we originally received it. Moreover, we were meticulous in ensuring that the space was left clean, with minimal need for further cleaning. As a courtesy, we are more than happy to pay a cleaning fee of $75 to cover any minor touch-*** that may have been required.That said, we take issue with the following charges:$275 cleaning fee Given that we maintained our apartment in excellent condition throughout our stay and left it in similar condition upon departure, we believe this amount is excessive. Any cleaning required was minimal, and the charge should reflect that.$381.94 for painting/damages As mentioned, the paint was in the same state as when we moved in. We did not cause any damage to the walls, and no repainting should have been necessary. Furthermore, the floor had a poor polish job upon move-in, making it difficult to clean or avoid smudges. This was a pre-existing issue that we could not have contributed to.We kindly request a reassessment of the total amount due. We believe that the adjusted amount should be $103.16 for the bills, covering the fair cost of bills, as opposed to the current total of $760.10.Please note that we were unable to pay this full amount due to limitations in the billing system, which did not allow partial payments. We would greatly appreciate it if this issue could be resolved promptly, as we enjoyed our time at The Lydian and would like to maintain a positive relationship with Holland Residential for future leasing opportunities.

  Business Response

  Date: 10/10/2024

  Thank you for reaching out and providing details about your concerns. We appreciate the care you took in maintaining the unit during your residency. However, I would like to clarify that the charges you mentioned are in line with the standard policies and fees applied to all residents upon move-out.

  
  The cleaning fee is reflective of the professional cleaning services required to ensure the unit is ready for the next tenant. This fee is assessed based on the condition of the apartment at the time of inspection, and while we acknowledge your efforts to keep the space clean, the full fee was necessary to bring the apartment up to our move-in standards.

  
  Similarly, for painting and damages covers standard repainting after a year of tenancy. This charge is typical even in cases where there may not be visible damages, as paint tends to wear naturally over time. Additionally, any pre-existing conditions, such as the floor polish issue, should have been reported at move-in, and without prior documentation, we are unable to adjust the charge.

  
  That said, we are happy to review the final statement and make any necessary adjustments if an error is found. However, as of now, the charges applied are standard and in accordance with your lease agreement. We encourage you to reach out if you have further questions or documentation regarding any issues present at move-in.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into ************** - A Holland Property April 8th of 2024 Have had several issues in my apartment since moving in car has been broken into - costing me $1000 Car has been hit with no note - $1500 Package has been stolen - $300 montior in a "secure" locker room Rats have been in my apartment - huge health issue they say they are " luxury" and that is just a scam homless constanly roaming the "gated" property ************** ( Holland Property ) commited to providing a safe and luxurious apartment living and they have not provided that at all. I would like to be reimbursed for my damages The business has not tried to resolve the problem. I have talked to Management at ************** and called Holland multiple times and have been unsuccessful with reaching anyone or a resolution They brand luxury and safety and that is not provided at this residence. Amenities are often unavailable

  Business Response

  Date: 09/23/2024

  We understand the residents concerns and would like to address each point raised.
  Regarding the missing package: Our property has a secure FOB-access package room, and based on our records, the resident's package remained in the room for seven days after delivery before it was unfortunately stolen. We thoroughly reviewed camera footage but were unable to identify the individual responsible for the theft.
  As for the concern about rodents, we have not received any prior complaints or service requests from this resident, nor from any other residents this year, regarding pest issues. We take all service requests seriously and respond to them in a timely manner, and pest control is one of our highest priorities to ensure a safe living environment.
  Regarding the resident's vehicle: ************* is located near downtown, and like any urban area, there is a risk of ***** theft. While we cannot entirely eliminate this risk, we have precautions in place to help deter such incidents, and we encourage residents to remain vigilant as well.
  Thank you for bringing these concerns to our attention, and we remain committed to addressing any issues raised by our residents.

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are *******************, ***************, *********************, and *************, tenants of the property located at ***************************. Our lease term was from 07/20/2022 to 07/19/2024 and concluded on 7/19/2024. We recently received a refund of $3392.49 on 8/1/2024 without a receipt or details on the deduction. We tried to contact the management but had no response. We attempted to send a demand letter on 8/12/2024 and gave the management 10 days to respond. I called the apartment on 8/19/2024 and the Specialist, *********************************, promised to ask the Manager, *********************, to follow up next day on 8/20/2024 but I didn't receive any call or email to try to resolve the issue.

  Business Response

  Date: 08/29/2024

  Thank you for taking the time to share your recent experience with 1111 Wilshire.  At this time, we believe a member of the management team has reached out to you directly to work through your concerns and that they have been adequately addressed.  However, if you are still pending and questions or need additional assistance, please reach out to the Regional Vice President at *********************************** for further assistance.  Thank you again.

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a notice to permanently remove my *** and arranged with the Lydian leasing team to move out early. Upon receiving my move out statement, I was charged extra days after the agreed upon move out and outrageous cleaning and painting fees. I explicitly told them that I was unable to permanently remove my *** and had to move out later beyond the date on the notice to quit. If they were planning to cause issues with my move out, they should have not allowed me a later move out date and should have just told me to move out.I have tried several times to get a resolution from their leasing team, but they keep talking in circles or not providing sufficient proof of damages beyond wear and tear. I am also unable to get them to remove the extra rent charges.All of this is occurring at a drastically slow rate and they have passed the 21 days legally allowed for holding my security deposit.

  Business Response

  Date: 07/22/2024

  
  Thank you for your letter regarding your recent move-out experience. We understand your concerns and would like to address each point raised in your letter to provide clarity and resolution.

  
  *** Removal and Move-Out Date: You mentioned that you arranged with the Lydian leasing team to move out early due to the notice to remove your **** However, you also stated that you were unable to permanently remove your *** and had to move out later than the initial agreed-upon date. Due to the aggression of your *** animal towards others a notice to have the animal removed was provided which is why it needed to be removed.

  
  Move-Out Charges: Regarding the charges for extra days, cleaning, and painting fees, our move-out process includes a thorough inspection of the unit. Our standard cleaning and painting fees are based on the condition of the unit at the time of move-out. These fees cover costs beyond normal wear and tear. You were given the option for a move out inspection, where you could have had the opportunity to review the cleaning efforts. Our records show you had not requested this inspection. The professional cleaning and sanitizing are always a required after every move out. If you have supportive documentation to refute or charges or cleaning fees, please provide to the leasing office. We provided you the invoices to review the inspection report and provided detailed documentation to justify the charges.

  
  Security Deposit and Legal Timeline: In accordance of the law, we are required to provide a move out statement within 21 days. You gave notice on May 30 to move out and according to our lease agreement, a written 30-day notice is required. Your official move out was on June 17th which did not meet our 30-day requirement. Your initial statement, sent on July 6th meets the 21-day period and reflects the uphold of 30 day rent responsibility which was later adjusted as we had a new tenant take over. This adjusted statement was resent on July 9th with updated charges. 

  
  Resolution and Communication: We are committed to resolving this matter. We have provided supporting documentation for all move out charges. We are happy to send photos of final move out conditions to support our cleaning charges.

  
  Our goal is to ensure transparency and fairness in addressing your concerns. 

  
  Thank you for your patience and understanding.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21983167
  
  I am rejecting this response because:
  

  I only moved out because I was given the notice to permanently remove my *** or quit; I would have stayed otherwise. I should not be charged any extra days as I did not leave of my own accord. The leasing office was aware of this, so the point about notifying my move out 30 days before is moot.

  The invoices provided to me still do not show evidence of damages beyond wear and tear. At this point, its the businesss word versus mine and this business is known for being difficult during tenants move out.

  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:06/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business does not hold their management team accountable for their actions. It is impossible to get a hold of their head office. All complaints or emails are directed back to the apartment complex I live in. The management is extremely negligent to my emails. They do not keep the building clean. I have had to report how much dirt, trash, and dog f**** is inside the hallway to the health department. I want to exit out of my lease ASAP. If possible I would like a refund for the rest of the month I paid for.

  Business Response

  Date: 06/19/2024

  Thank you for your feedback. We strive very hard to provide the best customer service to each of our residents and sincerely apologize that you feel unheard.
  The Regional Manager and I are happy to have a dialog to go over your concerns, however we recognize that you are unhappy at The DEN and want to make your scheduled move out as easy as possible. I see that your move out date is 7/3/24. If you would like to vacate prior to the move out date, you will be charged rent/utilities through the day possession is returned. 

• Initial Complaint

  Date:05/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my experience with "Hallasan in **********" filled out application after being on waitlist for 2 years through "rent cafe" affordable housing ***** sales agent contacted me after to ask for all documents finally he said okay your done on our side I was approved by apartment. I was so happy. However, the process was slow and had to turn in documents several times over and over they wouldnt help explain how to fill out forms denied in person consultation..They asked for wet signatures scanned paperwork etc. and they contact my job and make them fill out forms saying i was applying for affordable housing wich i did not care for my job to know that information but i went ahead and allowed them to do what they needed .To make matters worse, I was switched around to different people at ****** Enterprise, a third-party agency hired by ********, to get approved by the city." ****** has horrible reviews online, and from the beginning, they were uncooperative and unhelpful rude and unresponsive. It was clear that they were not interested in helping me or providing any assistance.Despite my efforts, the process was slow and confusing, and I was transferred to multiple people I was asked to provide additional information multiple times and was never given a clear explanation of what was needed. The final blow came when I was told that "unfortunately, we have to deny your application" by ******* ,after I had already completed all the necessary steps. I felt discriminated against and confused by the sudden reversal.To make matters worse, I contacted *****, the program administrator, multiple times to ask questions and seek clarification. However, nobody would answer my calls or return my messages. It was like they were ignoring me. Even bought the renters insurance they required, I had apartment picked out and put ahold deposit but they still switched apartments 3 times and kept moving my move in date foward. They never made it to the city to finalize the application. They refused to provide city info.I would appreciate it if you could investigate this matter further and take action to ensure that ******** and ****** Enterprise adhere to fair business practices. Spoke with **** Trainer at Holland manager 2 weeks ago he said he would see what was going on and he would call me back . No call message or voicmail. Why would they write this on ther web sight if its not trueI am writing to file a complaint with the Better Business Bureau (BBB) regarding my experience with Hallasan in **********. I applied to rent an apartment at their complex in [Year] and waited for 2 years before finally getting approved. However, the process was slow and confusing, and I was asked to provide random paperwork and complete weird math problems.To make matters worse, I was forced to work with ****** Enterprise, a third-party agency hired by ********, to get approved by the city. Solari has horrible reviews online, they are uncooperative and unhelpful. When I mentioned the apartment I was interested in, they told me I wouldn't qualify right away because I needed help from the city. It was clear that they were not interested in helping me or providing any assistance.Despite my efforts, the process was slow and confusing, and I was transferred to multiple people at ******. I was asked to provide additional information multiple times and was never given a clear explanation of what was needed. The final blow came when I was told that "unfortunately, we have to deny your application" after I had already completed all the necessary steps. I felt discriminated against and confused by the sudden reversal.I also bought the renters insurance they required, but they refused to take the first month's rent and deposit. They never made it to the city to finalize the application. It's like they were playing games with **** would appreciate it if you could investigate this matter further and take action to ensure that ******** and ****** Enterprise adhere to fair business practices.Specific Complaints:Misrepresentation of affordable housing Slow and confusing application process Lack of transparency regarding requirements Unresponsiveness from ****** Enterprise Discrimination based on my background and circumstances Uncooperative and unhelpful behavior from ****** Enterprise Failure to provide clear guidance or explanations Refusal to take rent and deposit despite payment of required documents Ignoring of phone calls and messages I would also like to point out that ****** Enterprise has a long history of poor customer reviews and ratings. It's clear that they are not interested in providing good customer service or being transparent about their processes.California Law Relevant to this Complaint:California Civil Code Section 1710 states that "A person who is injured by the wrongful act or neglect of another may recover damages therefor."California Civil Code Section 3343 states that "A person who is injured by the wrongful act or neglect of another may recover damages therefor, including exemplary damages."I believe that ******** and ****** Enterprise have engaged in wrongful acts and neglect that have caused me harm and injury. I request that you investigate this matter further and take action to ensure that they are held accountable for their actions.Thank you for your time and attention to this matter.Specific Complaints:"Misrepresentation of affordable housing Slow and confusing application process Lack of transparency regarding requirements Unresponsiveness from ****** Enterprise Discrimination based on my background and circumstances Uncooperative and unhelpful behavior from ****** Enterprise Failure to provide clear guidance or explanations Refusal to take rent and deposit despite payment of required documents Ignoring of phone calls and messages I would also like to point out that ****** Enterprise has a long history of poor customer reviews and ratings. It's clear that they are not interested in providing good customer service or being transparent about their processes."California Law Relevant to this Complaint:California Civil Code Section 1710 states that "A person who is injured by the wrongful act or neglect of another may recover damages therefor."California Civil Code Section 3343 states that "A person who is injured by the wrongful act or neglect of another may recover damages therefor, including exemplary damages."I believe that ******** and ****** Enterprise have engaged in wrongful acts and neglect that have caused me harm and injury. I request that you investigate this matter further and take action to ensure that they are held accountable for their actions.Thank you for your time and attention to this matter.Looking foward to continuing my application with someone who understands the laws and equal rights. fair resolution.

  Business Response

  Date: 05/28/2024

  Good Morning,

  Thank you for your patience while we reviewed your claim. A member of the team will be reaching out today to discuss in greater detail. We appreciate you taking the time to share your experience with us and look forward to achieving a positive resolution.

   

  Best,

  Holland Partner Group.

   

• Initial Complaint

  Date:04/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay $2405 per month to live in an apartment run by Holland and they refuse to hold up their end of the lease agreement regarding handling cases of extreme noise and harrassment by another tenant causing sleep loss, stress, and mental health degradation over the past 7 months. Because of this unending stress, my nerves are shot, I grind my teeth and am woken up constantly in the middle of the night due to the sounds of a tenant who is unwilling to live peacefully among others. I had to purchase noise cancelling headphones just to find peace in my own apartment. I have to wear them at all hours that I am awake and home. I often have to wear earplugs to block out the noise while I sleep. I have reported the abuse several times both in person and in writing. I have filed reports with the local security company, as it was advised to do by Holland. I have kept logs of the instances as well as recorded videos of multiple instances, as it was advised to do by Holland. Holland is aware that the other tenant is now acting in retaliation to the complaints - creating extreme and undue noise at all hours of the day. The most recent response that I received was that Holland is only able to handle after-hours noise complaints, to which I requested information on how they would then handle this matter as I have filed several after hours noise complaints regarding this same tenant. I have been met with no response from Holland after 4 days. The only way I can escape from this constant stress is to break this lease for which Holland wishes to charge me over $3600. I argue that this lease has already been already broken by Holland, and I no longer wish to pay for a good/service that is not being provided per the details of the lease agreement entitling all residents to a safe, secure and comfortable residence. I am requesting the Holland release myself and all parties on my lease to pursue peace elsewhere without draining my savings to do so.

  Business Response

  Date: 05/02/2024

  We understand the process can feel slow when you are uncomfortable in your home and have notified management.  We do not share how we are addressing noncompliance issues or any circumstances of other residents to protect their privacy.  Additionally,residents all live differently.  Outside of quiet hours, there are differing ideas of what disruptive noise is to each home and the explanations of normal living noises.  At this time, we did not find evidence of retaliation and could not corroborate your complaints with our courtesy patrol. 

  
  In situations where a resident is uncomfortable and needs a swifter resolution, we offer a transfer with no fees or additional cost.  We have homes available if you would like to reconsider that option.  We have a responsibility to be fair to all residents and one guideline is to follow the lease agreement terms including the option to terminate a lease early and the cost associated with that option. 

  
  Please feel free to reach out to me directly to discuss your concerns further at ************.  

  Customer Answer

  Date: 05/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ***** property in April 2023. At the time, my son and I were living together and we needed a 2 bedroom. My son has Autism and has a part time job and get SSI for assistance. I got sick and fell behind on my rent. I have been using my retirement to help and dI have been told that I qualify for housing assistance through the ******** State program. They are just behind in getting me a case worker . So I got the $11,159.94 from my retirement to prevent an eviction. I had asked previously about moving to a 1 bedroom but I was told that I would have to break my lease and pay $400 for a transfer. More money and I am living paycheck to paycheck. The 2 bedroom was $2200. The one bedroom is $1689. I received an email stating that the policy below is a part of Holland Partner Property group. But it is by Compass. I would just really like to know if this is really a Policy of Holland Partner Property group or was I just given something to leave the property. I do not think I have been a bad resident so I am not understanding why I am being treated this way.

  Business Response

  Date: 03/08/2024

  Dear Resident,
  
  I am the Regional Manager for *****************. I received your questions/concerns and hope to clarify the requirements for gaining approval for an inter community transfer.To qualify for an onsite transfer, onsite transfer requirements are as follows
  1. Income Requirements will need to be verified and approve to secure the new lease. Credit and Criminal will not need to be rescreened.
  2. Current pricing and available lease terms are to be followed for the new unit. Transfers will not be eligible for concessions that are offered to new prospects.
  3.Residents must submit written Notice to Vacate. This notice must include the intention to transfer within the property and the apartment they are requesting to transfer to.
  4. Account balance must be in good standing with no lease violations that have not been cured to be approved for transfer. Account history must be in good standing with no more than three late payments and/or one Non-Sufficient Funds within the last 12 months.
  5. Residents will be required to submit a holding deposit to secure the new apartment home upon application approval.
  
  
  As long as you meet the requirements above, an onsite transfer would be approved. We appreciate your residency and would love for you to continue calling ***** home.  If you have any questions, please contact me directly at ************.
  
  Sincerely,
  
  *****************
  Phone:************