Business ProfileforRound One Entertainment Inc

I purchased a game card membership for one year. I have put at least $550 on this card and have used it for months with no issues playing games to earn points for my son to get prizes. About a month ago I went to a location to find my card deactivated without reason or notice. When asked why the management provided me a number to call. When I called the number they informed me they can do nothing with the cards but can have a store call me. I asked to have the ********* location contact me as that was the last location I used the card at. I never received a call. I called the door l store myself and provided my contact info and reason for calling, never receiving a call back. I went back to the ******** location today to find my card still deactivated. Talked to the manager and she claimed that it was deactivated by corporate and the only way to get it re-activated was to call the number she provided. It was the same number as last time and went through the exact same procedure again with no resolution. I have money and points on the card that I cannot use or redeem and have been given no reasoning as to why or how to resolve it. I want my money back that I've put on this card. This is completely unprofessional.