ComplaintsforSuperior, LLC

• Initial Complaint

  08/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  In November and December 2022, during the ice freezes in our area, one pipe burst in my living room and the other in my garage. I called Superior LLC. as they were available immediately to turn off the water and start the mitigation process. In the very beginning, they seemed to be a reputable company. They cut out the living room, garage walls, and floorboard in my living room and started the drying-out process immediately. However, regarding restoration, they were non-committal and hard to get anyone back to the house to do the work. By February 2023, I called and spoke to the owner *** about our grievances about our home in disrepair, and no one seemed to be working on it. Our insurance, Allstate, was calling me to make sure they had sent enough money. End of February of 2023, they installed the insulation and put plywood on the hole in the floor. I was told they had difficulty finding subcontractors to complete the drywall, paint, and flooring. End of March 2023, I reached out to Honie at Superior to advise we needed our house finished. We had company coming to town and felt this was long overdue. On April 3, 2023, I was informed we needed to move out of our house for two weeks for them to complete the following: HVAC detachment, Drywall/paint, HVAC reset, and floor installation in the living room. We couldn't understand why we needed to leave, but we continued working with them, wanting them to finish our home. The drywall installer came to our house to work at 11:00 pm - until strange hours in the morning. Our alarm records detail this. When we finalized the walk-through, the drywall was a mess, and the floor caved in where Superior had cut the bottom. I was assured these were easy fixes. July 20, 2023, the wall was finally completed in our home; today, the floor still caves in. They have attempted 3x to fix this; the last time was August 11, 2023; I was told I had a floating floor, which is normal. They were paid over $29,000.00.

  Customer response

  08/15/2023

  Attached are a series of emails from my insurance company and Superior, and invoices Superior has sent me.

  Customer response

  09/06/2023

  My homeowners is now canceling our insurance because of the excessive amount. My insurance paid them ********* and we paid out of pocket another ********. I am really hoping the BBB can help us in some capacity.

  Customer response

  09/08/2023

  I just received a letter from my Homeowners stating they are discontinuing us based on the excessive amount of our claim. I knew they paid too much, but I did not realize the insurance paid them almost *********. My husband and I paid them additional ********. Our home was not "flooded." I kept telling the insurance company not to pay them. I am thankful they did because this company has a history of putting liens on peoples homes for "non-payment." 

  Yesterday, I received an email (I've attached it for you to review) regarding the owner of the company and his past crimes committing insurance fraud. I am hoping you can do something. 

  Thank you, *************************

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