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Find a Location

Paul Davis Restoration has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPaul Davis Restoration

    Building Restoration

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1800 W Fourth Plain Blvd Ste 120B, Vancouver, WA 98660-1367
    BBB File Opened:
    6/27/2008
    Years in Business:
    17
    Business Started:
    3/1/2007
    Business Started Locally:
    3/1/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Paul Davis Restoration of Portland & SW Washington
    • Chinook Restoration Inc
    Business Management
    • Mr. Justin Graham, President
    Contact Information

    Principal

    • Mr. Justin Graham, President

    Customer Contact

    • Mr. Justin Graham, President
    Additional Contact Information

    Fax Numbers

    • (360) 695-5632
      Primary Fax

    Phone Numbers

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/21/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    My wife and I have messaged, emailed and left voice mail seeking a resolution on a couple problems with unfinished work and poor quality work on a couple of different things that I want fixed, as well as damage to my house with a delivery truck picking up a shipping container. We have not been able to get a resolution as ***** who is supposedly the manager absolutely refuses to return text messages emails or voicemails. We have made multiple attempts to contact him all go ignored. We had well over a $100,000 remodel. Yet we are getting ignored over a couple hundred dollar fix. Majority of the work was good and my house is beautiful however, their lack of follow-through and unwillingness to fix a few small issues has led me to filing this complaint.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jennifer B

    1 star

    03/29/2024

    **** Davis was contacted by my insurance company to complete work on my house after the dishwasher had flooded the kitchen and the living room. The flooring had already been removed. Their job was to replace it and do some additional work where painting and walls needed repairs. Initially, I was told they couldn't start because they could not agree on costs with the insurance company. then, the insurance company informed me that **** Davis had been paid. My contact at **** Davis said they had not received money for moving items out of the house, so I waited longer. Then, I was told they had the money and I needed to select floor, which I did immediately. They told me that work would start in a couple of weeks, but they never started. I asked what was going on, and they insisted that I should receive payment from the insurance company so that I could pay them. That made no sense. They had already been paid directly by the insurance company, **** Davis previously had told me via text that they had been paid. My insurance company had also confirmed this. Now, they suddenly didn't have the money? I argued that it didn't make sense for my insurance company to pay me when they were already working directly with **** Davis. I reminded them that they had already been paid by the insurance company. Minutes later, they said they couldn't start because a colleague had a death in the family. So, money wasn't the issue anymore. Now it was something else. Finally, they said that they had torn up the check from the insurance company. I finally cried Nothing but lies and excuses. I still have no floor.

    Local BBB

    BBB Great West + Pacific

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