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Find a Location

Phonestop has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Phonestop

      10411 NE Fourth Plain Rd STE 116 Vancouver, WA 98662

    Business ProfileforPhonestop

    Cell Material

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10411 NE Fourth Plain Rd STE 116, Vancouver, WA 98662
    BBB File Opened:
    1/5/2016
    Years in Business:
    10
    Business Started:
    2/18/2014
    Business Started Locally:
    2/18/2014
    Business Incorporated:
    2/18/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Vyacheslav Sarksyan, Manager
    Contact Information

    Principal

    • Vyacheslav Sarksyan, Manager

    Customer Contact

    • Vyacheslav Sarksyan, Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/29/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my iPhone 12 Pro *** to have the back camera and flash repaired. They told me no problem and to come back within 2 hours, the price would be $190.When I went to pick up my phone the employee who fixed it told me everything was repaired, but when he went to check everything after repairing my phone, including the ***** camera, the Face ID feature did not work anymore. I asked why the front camera was replaced as that was not broken. He could not explain this and told me Apple has iPhones set up to not recognize Face ID when parts are switched. I asked if this had ever happened and he said no. Weird, as they do phone repairs for business. He said he would give me a discount of $30 and charge me only $160. I paid in cash. After chatting some more he gave me back $100 more. The next day I received a call from what I presume is the employees personal phone. He told me he wanted to tell me what really happened. He told me he lied to cover up what happened because he was afraid of telling the truth. During the check over of the job the screen slipped forward and tore the wire that allows Face ID to function. He told me he would refund me the additional $60.00 out of his pocket because the shop was "already losing money" and to come in the following Monday, today, 4/29. Today they gave me the money back. He told me it was the employees personal money. The owner was not there and I have yet to hear from him since requesting to speak with him since this occurred on 4/25. I left my phone number to hopefully receive a call back. They broke my phone and will not replace it. The "solution" they offered is to order a new phone and swap the insides of my phone for this one, they quoted $200 for this. I told them I will not pay them to fix THEIR mistake and furthermore have lost all trust in their abilities and business to handle my phone. They lied and attempted to deceive me. If I had not asked questions they would have charged me the full amount and let me go on my way
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    Customer Reviews

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