Business ProfileforFocus LLC
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 4317 NE Thurston Way Ste 200, Vancouver, WA 98662-5808
- BBB File Opened:
- 3/4/2016
- Years in Business:
- 8
- Business Started:
- 11/6/2015
- Business Incorporated:
- 10/9/2018
- Accredited Since:
- 4/20/2021
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Related Businesses
- Business Management
- Mr. David Huston, Member
- Ms. Valerie Huston, CFO
- Contact Information
Principal
- Mr. David Huston, Member
Customer Contact
- Mr. David Huston, Member
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
David S
08/23/2023
Focus LLC Response
08/28/2023
*****,
We are very sorry to see you go. We offered to make all the changes and adjustments to make your ad compliant before launching and going live which you refused and demanded a full refund. Per our agreement and terms and conditions we do not provide refunds normally due to the work involved in getting the account secure, ad team spending hours on your ads, and the time that we pay for in the begginning to get your account live. We decided to be very generous because we value your business and go against our standard practice and provided you with a full refund of the service cost and only kept ***** to help cover the cost of time you took from our support staff to develop your ad campaign. I feel this attack on our firm is unfair and should be removed from the BBB as we went above and beyond when we were within our full rights to provide 0. We do wish to work with you again and we hope you see how his affects small businesses like ours. Thank you have a great day!
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