Business ProfileforRev Rides LLC

Bought an E Ride Pro SS on June 24, 2024. Paid $5,149.99 from Rev Rides. **** arrived July 2 a day late and tracking was all messed up. Bike did not come with front fender or rear shock mud guards. I filled out a warranty form. Still havent received them. My husband was on foot and my son was on the bike when the throttle stopped working and the screen showed ***** error code. Throttle error. It would drive about 10 ft then stall. After that happened a few times, he started walking it home. After walking a hundred yards or so, he decided to try it one more time and this time it took off on him, flipped over, snapped the brake lever, scuffed up the rear fender, cut a hole in the seat, and scratched the headlight. This wasnt a situation where my son was reckless or couldnt handle the bike, this was operational failure of the bike. When the bike was on its side and he had been thrown off, the rear tire was still spinning at a high speed and he was able to get over to it and turn the key off. Fortunately, he got away with a couple bruises and sore wrist. I filled out a warranty for the additional parts as well. Ive called the company at least 7 times leaving voicemails to call me regarding this. Only 1 call back early on with tracking messed up. I emailed 9 times with 1 response to fill out warranty and send videos. I did that. In my emails I asked them to call me to get answers, yet one guy called me on Wednesday morning asking for a video of the wires. I sent him that about ten minutes after the call and a video of my son turning the bike on and the back wheel spinning at a high speed without touching the throttle. The tires just started going like it did when it took off on him. Its Friday now and I still havent heard anything. I would like a full refund or an exchange for a new E Bike Pro SS