Business ProfileforCold Stone Creamery

On 2/10/22 I went to the store at *********************************** to redeem a Birthday Bogo email I received from Cold Stone. I ordered two love it birthday cake remixes. I entered my phone number on the kiosk and selected redeem to redeem the bogo. A Birthday Bogo printed out and the cashier "Akina N" rang up my order. I asked her to confirm she got the bogo before running my card and she said she did. I was charged $18.42. I awaited my 2nd item as the male behind the counter forgot I ordered two, he stopped making the next order and made my 2nd item. I then said I wanted to speak to someone about the price and a female by the name of ******** came over. I explained that above and she asked if I entered my number first. I said I entered my phone number, the slip printed and then my card was run. She said she would return my order and then just charge me for one. She said to keep the Birthday Bogo and use it another time. After messing with the machine for nearly five minutes she asked for my card back and said again she returned my order and that it would take 1-2 days for the return to be there. She then charged me for one of my two items. I asked for copies of all of the receipts and by this time the male came back over and they reviewed and reviewed all of the receipts and she said she couldn't find one for the return and didn't hand me one for the 2nd time my card was run. I assumed all was correct, and left. Later, when reviewing my bank statement, I saw that my order wasn't returning and in fact I was charged 3 times. I spent a total of $44.80 on what was supposed to be a birthday bogo.I have called the store and asked for a manager only to be told they do not have a manager but have an owner and I could email the owner. I sent the attached email to the email address I was given and haven't received a response. I attempted to contact the corporate office using their report an issue online form and haven't received a response.