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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a central heat and air system installed by comfort a little over 2 years ago. I have had to call them every 6 months as either the heat was not functioning properly or the ac was not functioning properly. This has been a pattern every 6 months. The unit only works efficiently when the temperature is between 40 and 80. I was told this system would be great for our home and we spent 30k on the system. We have been nothing but disappointed. I have been telling them it's a product or installation problem from the beginning but they will come out look at it and tell me everything works great. And it will as long the temperature is below 80 or above 40. I have owned man systems as well as friends and family. Systems from 5yrs old to even 20yrs old and never had these issues. All I want is what I paid for and tired of not getting resolution. We should not have to set up portable fans or portable heaters every time the temperature is below 40 or above 80.Business response
08/28/2023
We installed a new Heat Pump system for **** in April of 2021. In May of 2022 we came back to perform a Maintenace on his unit and discovered that the filter that was in there was still the original filter and it was very dirty. There was construction going on and with the filter being clogged it definitely did some damage. For the past 2 years we came out several times to try and work on this system (at no cost to ****) and try to get things fixed. **** reached out to us a couple weeks ago that his system was not keeping up and we were in discussions with him outside of BBB to just get him a new outdoor unit so he can start over with a new unit that wasn't damaged. Then this complaint showed **. We are in the process of getting the details squared away to get **** a new unit in the next week or two.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.